Strategic FinTech Service Delivery Manager

Transaction Network Services (TNS); New Jersey; On-site; USD 135,000 - 145,000; Full time

Benefits offered by this job

Medical & dental coverage

Life insurance

Paid holidays and vacations

401K with company match

Job summary

Transaction Network Services (TNS) in New Jersey is seeking a Service Delivery Manager to build strong relationships with leading financial services clients while overseeing daily engagement, performance, and reporting. The role emphasizes client retention, trusted advisory, measurable value, and collaboration with internal teams to solve complex challenges.

You will partner with Sales, Product, and Support teams to drive value, ensure client satisfaction, and identify opportunities for growth

Qualifications

• Working knowledge of financial services, capital markets, or related financial technology sectors.
• Minimum of 2 years' experience in Service Delivery, Client Success, Account Management, Project Management, or a related client-facing role within financial services, fintech, or technology.
• Demonstrated customer-first mindset with a passion for delivering exceptional client outcomes.
• Strong relationship management skills with the ability to engage and influence stakeholders at all levels, including senior decision-makers.
• Self-motivated and proactive, with a willingness to seek solutions and continuously expand knowledge and expertise.
• Comfortable working within a fast-paced, dynamic, and occasionally ambiguous environment.
• Strong analytical and problem-solving capabilities, with the ability to identify issues, manage risks, and drive resolution.
• Excellent written, verbal, and presentation communication skills.
• Strong organizational skills with the ability to manage multiple workstreams, stakeholders, priorities, and deliverables simultaneously.
• Proficiency with Microsoft Office and common business productivity tools.
• Strong documentation, reporting, and service governance skills.
• PMP, PRINCE2, Agile, or equivalent project management certification is highly desirable.
• Alternatively, candidates with significant practical experience leading client-facing projects, service delivery initiatives, or operational improvement programs within a financial services or technology environment will also be considered.

Responsibilities

• Manage client engagements throughout the service delivery lifecycle, ensuring a seamless and positive client experience.
• Foster strong relationships with clients at all levels, from daily users through to senior decision-makers and executive stakeholders.
• Ensure high-quality service delivery and operational performance in line with established standards, policies, and procedures.
• Monitor, analyze, and report on service delivery metrics, driving continuous improvement and client satisfaction.
• Coordinate and support the resolution of client inquiries, service issues, and delivery-related projects.
• Develop a deep understanding of client business objectives, operational priorities, and product requirements to deliver maximum value.
• Proactively identify opportunities to improve service, increase product adoption, reduce client downtime, and enhance the overall client experience.
• Partner closely with Sales, Product, and Support teams to demonstrate value, strengthen client partnerships, and identify opportunities for growth.
• Maintain a strong understanding of industry trends, financial markets, and product enhancements to effectively support client needs.
• Capture and advocate for client feedback, helping drive operational improvements and influence future product development.
• Act as a trusted advisor to clients, promoting long-term partnership, retention, and success.

Skills

Relationship management

Project management

Analytical thinking

Communication (written & verbal)

Problem solving

Education

PMP certification

PRINCE2 certification

Agile certification

Tools

Microsoft Office

Job description

Transaction Network Services (TNS) in New Jersey is seeking a Service Delivery Manager to build strong relationships with leading financial services clients while overseeing daily engagement, performance, and reporting. The role emphasizes client retention, trusted advisory, measurable value, and collaboration with internal teams to solve complex challenges.

You will partner with Sales, Product, and Support teams to drive value, ensure client satisfaction, and identify opportunities for growth