Client Success & Service Delivery Lead

Transaction Network Services (TNS); Arizona; On-site; USD 135,000 - 145,000; Full time

Benefits offered by this job

Medical and dental coverage

401K plan with company match

Paid holidays and vacations

Job summary

Transaction Network Services (TNS) seeks a Service Delivery Manager to oversee daily client engagement, service delivery, and performance reporting for leading financial services clients. You will foster executive-level relationships, drive value, and ensure a trusted advisory partnership.

You will monitor metrics, coordinate issue resolution, and align product capabilities with client objectives, supporting retention and growth efforts.

Qualifications

• 2+ years in service delivery or client-facing roles within financial services, fintech, or technology.
• Customer-first mindset with a passion for delivering exceptional client outcomes.
• Strong relationship management across levels, including senior decision-makers.
• PM certification is highly desirable or equivalent practical experience leading client-facing projects.

Responsibilities

• Manage client engagements throughout the service delivery lifecycle for a seamless client experience.
• Foster relationships with clients at all levels, from daily users to executives.
• Ensure high-quality service delivery and performance in line with standards and procedures.
• Monitor and report service delivery metrics, driving continuous improvement and satisfaction.
• Coordinate resolution of client inquiries, issues, and delivery-related projects.
• Understand client objectives and product requirements to deliver maximum value.

Skills

Financial services

Client success

Account management

Project management

Stakeholder engagement

Communication skills

PM Certification

Microsoft Office

Tools

CRM software

Service governance tools

Job description

Transaction Network Services (TNS) seeks a Service Delivery Manager to oversee daily client engagement, service delivery, and performance reporting for leading financial services clients. You will foster executive-level relationships, drive value, and ensure a trusted advisory partnership.

You will monitor metrics, coordinate issue resolution, and align product capabilities with client objectives, supporting retention and growth efforts.