Client Success Manager, Service Delivery (FinTech)

Transaction Network Services (TNS); California (MO); On-site; USD 135,000 - 145,000; Full time

Benefits offered by this job

Medical and dental coverage

Life insurance

Paid holidays and vacations

401(k) plan with company match

Job summary

Transaction Network Services (TNS) seeks a Service Delivery Manager to lead client engagements, oversee service delivery performance, and drive measurable value for top financial services clients. You will partner with Sales, Product, and Support to ensure exceptional outcomes and long-term client retention.

The role emphasizes strong relationship management, cross-functional collaboration, and a customer-first mindset, alongside a focus on governance, reporting, and continuous improvement in a

Qualifications

• Minimum of 2 years' experience in Service Delivery, Client Success, Account Management, Project Management, or a related client-facing role within financial services, fintech, or technology.
• Demonstrated customer-first mindset with a passion for delivering exceptional client outcomes.
• Strong relationship management skills with the ability to engage and influence stakeholders at all levels, including senior decision-makers.
• Excellent written, verbal, and presentation communication skills.
• Proficiency with Microsoft Office and common business productivity tools.
• PMP, PRINCE2, Agile, or equivalent project management certification is highly desirable.
• Alternatively, candidates with significant practical experience leading client-facing projects, service delivery initiatives, or operational improvement programs within a financial services or technology environment will also be considered.

Responsibilities

• Manage client engagements throughout the service delivery lifecycle, ensuring a seamless and positive client experience.
• Foster strong relationships with clients at all levels, from daily users through to senior decision-makers and executive stakeholders.
• Ensure high-quality service delivery and operational performance in line with established standards, policies, and procedures.
• Monitor, analyze, and report on service delivery metrics, driving continuous improvement and client satisfaction.
• Coordinate and support the resolution of client inquiries, service issues, and delivery-related projects.
• Develop a deep understanding of client business objectives, operational priorities, and product requirements to deliver maximum value.
• Proactively identify opportunities to improve service, increase product adoption, reduce client downtime, and enhance the overall client experience.
• Partner closely with Sales, Product, and Support teams to demonstrate value, strengthen client partnerships, and identify opportunities for growth.
• Maintain a strong understanding of industry trends, financial markets, and product enhancements to effectively support client needs.
• Capture and advocate for client feedback, helping drive operational improvements and influence future product development.
• Act as a trusted advisor to clients, promoting long-term partnership, retention, and success.

Skills

Client relationship management

Service delivery

Account management

Project management

Financial services knowledge

Stakeholder engagement

Certification awareness

Communication

Tools

Microsoft Office

Job description

Transaction Network Services (TNS) seeks a Service Delivery Manager to lead client engagements, oversee service delivery performance, and drive measurable value for top financial services clients. You will partner with Sales, Product, and Support to ensure exceptional outcomes and long-term client retention.

The role emphasizes strong relationship management, cross-functional collaboration, and a customer-first mindset, alongside a focus on governance, reporting, and continuous improvement in a