Strategic FinTech Account Manager (Remote)

Alkami Technology, Inc.; New York (NY); Remote; USD 108,000 - 135,000; Full time

Benefits offered by this job

Remote-first culture

Unlimited PTO

401(k) with employer match

Job summary

Alkami Technology, a remote-first SaaS platform for banking, is seeking a Sr Account Manager to manage a portfolio of client relationships and drive retention, expansion, and product adoption.

You will assess account health, lead renewal conversations, and coordinate with product, sales, and support teams to deliver measurable value for financial institutions. This role requires strong analytical skills and excellent communication.

Qualifications

• Knowledge of account management and client success practices (planning, renewals, retention, expansion, adoption).
• Strong analytical skills to translate data into actionable recommendations.
• Excellent written and verbal communication; adapt messaging for stakeholders.
• Judgment and problem solving in diverse client issues.
• Ability to build trusted relationships with senior client stakeholders.
• Cross-functional collaboration across product, sales, support, and engineering.

Responsibilities

• Own a portfolio of client accounts and develop strategies to meet client and business objectives.
• Drive renewal and expansion by assessing health, whitespace, and commercial strategies.
• Strengthen relationships with stakeholders through proactive engagement and tailored communications.
• Lead business reviews by analyzing customer performance and product usage data.
• Identify retention risks and develop coordinated action plans with clients and internal teams.
• Advance product adoption by guiding capabilities and best practices.
• Coordinate cross-functional execution with product, sales, reporting, legal, finance, implementation, support, and engineering.
• Represent client needs internally by sharing feedback and enhancement requests.
• Guide escalations by prioritizing issues and coordinating with technical teams.
• Support platform implementations and launches with risk assessment and transitions.
• Develop client enablement by addressing knowledge gaps and updating resources.

Skills

Account management

Client success

CRM

Data analysis

Communication

Cross-functional collab

Education

Bachelor's degree in business, finance, marketing, communications

Tools

CRM software

Job description

Alkami Technology, a remote-first SaaS platform for banking, is seeking a Sr Account Manager to manage a portfolio of client relationships and drive retention, expansion, and product adoption.

You will assess account health, lead renewal conversations, and coordinate with product, sales, and support teams to deliver measurable value for financial institutions. This role requires strong analytical skills and excellent communication.