Service Dispatcher

Wolter Group; Town of Brookfield (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan with company match

Life Insurance

Short-Term and Long-Term Disability

Critical Illness and AccidentInsurance

Pet Insurance

Flexible Spending Account

Employee Assistance Program

Tool Loans and Tool Insurance

Uniforms for Technicians

Safety Boots and Glasses Subsidies

Paid Time Off and holidays

Job summary

Wolter, Inc. in Brookfield, Wisconsin, is seeking a Service Dispatcher to coordinate field technicians and optimize service response times. The role focuses on clear communication with customers and technicians, ensuring schedules are accurate and changes are promptly relayed.

You will support parts and maintenance scheduling while upholding safety and quality standards. Join a dynamic team committed to efficient material handling solutions.

Qualifications

• Ability to organize and manage multiple priorities.
• Excellent telephone and customer service techniques.
• Strong computer proficiency.
• Commitment to company vision and mission.

Responsibilities

• Monitor service calls for field, ensure all jobs are assigned (the night before) and completed as required.
• Respond to phone calls from customers and technicians.
• Stay in contact with customers and inform them of any changes in the schedule.
• Maintain contact with Parts Department to ensure timely receipt of parts and reschedule return trips as needed.
• Issue repair orders for new jobs or units scheduled for maintenance.
• Review Open Order Analysis daily to ensure all jobs are on schedule and closed as needed.
• Assist field technicians with questions or concerns (not technical).
• Assist in scheduling equipment maintenance and ensure schedules are kept.
• Perform projects as requested.

Skills

Organizational skills

Customer service

Computer proficiency

Commitment to mission

Job description

Are you ready to join a dynamic team and play a crucial role in shaping the future of material handling? We are actively seeking a dynamic Service Dispatcher to join our growing team at our Brookfield location. The Service Dispatcher maintains organized assignment of field technicians to jobs, assuring timely response to customers while assigning most logical tech to each job.

Wolter, Inc. isn't just any company; we're among the fastest-growing privately owned businesses. At Wolter we’re on a mission to move, store, and power the world more efficiently. You’re part of a team that is connected like family and committed to making an impact.

Who we are:

Since the Wolter story began in 1962, our company, like our industry, has been constantly evolving. We have grown to become one of the largest and most diverse industrial equipment and productivity solutions providers in the country. From new & used material handling equipment, service and training to robotics & automation, overhead cranes & hoists, power systems, railcar movers, storage solutions, complete engineered systems and more, Wolter is focused on improving operational productivity for its customers.

What we offer:

A complete benefit package including:

• Medical, Dental, and Vision Insurance
• 401(k) Plan with company match
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• Critical Illness and Accident Insurance
• Pet Insurance
• Flexible Spending Account
• Employee Assistance Program
• Interest-free Tool Loans and Tool Insurance
• Uniforms for Technicians
• Subsidies for Safety Boots and Safety Glasses
• Paid Time Off, paid holidays, and more!

Position Responsibilities:

• Monitor service calls for field, ensure all jobs are assigned (the night before) and completed as required.
• Respond to phone calls from customers and technicians.
• Stay in contact with customers and inform them of any changes in the schedule.
• If there are parts on order through the Parts Department, maintain contact with Parts Department to ensure timely receipt of parts and reschedule return trips as needed.
• Issue repair orders for new jobs or units that are scheduled for maintenance.
• Review Open Order Analysis daily to ensure all jobs are on schedule and closed as needed.
• Assist field technicians as needed with any questions or concerns you can help with (not technical info).
• Assist in the scheduling of equipment scheduled maintenance and ensure schedules are kept.
• Perform projects as requested.

Essential skills and experience:

• Ability to organize and manage multiple priorities.
• Excellent telephone and customer service techniques.
• Strong computer proficiency.
• Commitment to company vision and mission.

Physical demands: Employee is required to frequently sit, talk, and listen, and to use hands to finger, handle, or feel objects, tools, or controls, including computer and other office equipment. Employee is required to occasionally stand and walk. Employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work environment: The noise level in the work environment is usually moderate; however, while performing the duties of this job, the employee is exposed to noisier shop environments. When performing duties of this job, it is a requirement to wear Personal Protective Equipment whenever appropriate.

We are an Affir... employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex (including pregnancy and related medical conditions, gender identity, and sexual orientation), age, national origin, disability status, genetic information, veteran or military status, or any other characteristic protected by law. All job offers are contingent upon satisfactory drug screen results.

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