SERVICE DISPATCHER

Wolter, Inc.; Town of Brookfield (WI); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan with company match

Life Insurance

Disability Insurance

Pet Insurance

Flexible Spending Account

Employee Assistance Program

Uniforms for Technicians

Safety boot & glasses subsidies

Paid Time Off

Job summary

Wolter, Inc. in Brookfield, WI is seeking a Service Dispatcher to coordinate field technicians, manage work orders, and ensure timely customer communication.

The role focuses on organizing daily schedules, responding to calls, and maintaining schedule integrity while supporting Parts and Service teams at the Brookfield location.

Qualifications

• Ability to organize and manage multiple priorities.
• Excellent telephone and customer service techniques.
• Strong computer proficiency.
• Commitment to company vision and mission.

Responsibilities

• Monitor service calls for field, ensure all jobs are assigned (the night before) and completed as required.
• Respond to phone calls from customers and technicians.
• Stay in contact with customers and inform them of any changes in the schedule.
• If there are parts on order through the Parts Department, maintain contact with Parts Department to ensure timely receipt of parts and reschedule return trips as needed.
• Issue repair orders for new jobs or units that are scheduled for maintenance.
• Review Open Order Analysis daily to ensure all jobs are on schedule and closed as needed.
• Assist field technicians as needed with any questions or concerns you can help with (not technical info).
• Assist in the scheduling of equipment scheduled maintenance and ensure schedules are kept.
• Perform projects as requested.

Skills

Organize priorities

Telephone skills

Customer service

Computer proficiency

Job description

SERVICE DISPATCHER

Brookfield Service Dept Full Time Clerical Brookfield, Brookfield, WI, US

2 days ago Requisition ID: 1745

Salary Range: $25.00 To $29.00 Hourly

Are you ready to join a dynamic team and play a crucial role in shaping the future of material handling? We are actively seeking a dynamic Service Dispatcher to join our growing team at our Brookfield location. The Service Dispatcher maintains organized assignment of field technicians to jobs, assuring timely response to customers while assigning most logical tech to each job.

Wolter, Inc. isn't just any company; we're among the fastest-growing privately owned businesses. At Wolter we’re on a mission to move, store, and power the world more efficiently. You’re part of a team that is connected like family and committed to making an impact.

Who we are:

Since the Wolter story began in 1962, our company, like our industry, has been constantly evolving. We have grown to become one of the largest and most diverse industrial equipment and productivity solutions providers in the country. From new & used material handling equipment, service and training to robotics & automation, overhead cranes & hoists, power systems, railcar movers, storage solutions, complete engineered systems and more, Wolter is focused on improving operational productivity for its customers.

What we offer:

A complete benefit package including:

• Medical, Dental, and Vision Insurance


• 401(k) Plan with company match


• Life Insurance


• Short-Term and Long-Term Disability Insurance


• Critical Illness and Accident Insurance


• Pet Insurance


• Flexible Spending Account


• Employee Assistance Program


• Interest‑free Tool Loans and Tool Insurance


• Uniforms for Technicians


• Subsidies for Safety Boots and Safety Glasses


• Paid Time Off, paid holidays, and more!

Position Responsibilities:

• Monitor service calls for field, ensure all jobs are assigned (the night before) and completed as required.


• Respond to phone calls from customers and technicians.


• Stay in contact with customers and inform them of any changes in the schedule.


• If there are parts on order through the Parts Department, maintain contact with Parts Department to ensure timely receipt of parts and reschedule return trips as needed.


• Issue repair orders for new jobs or units that are scheduled for maintenance.


• Review Open Order Analysis daily to ensure all jobs are on schedule and closed as needed.


• Assist field technicians as needed with any questions or concerns you can help with (not technical info).


• Assist in the scheduling of equipment scheduled maintenance and ensure schedules are kept.


• Perform projects as requested.

Essential skills and experience:

• Ability to organize and manage multiple priorities.


• Excellent telephone and customer service techniques.


• Strong computer proficiency.


• Commitment to company vision and mission.

Physical demands: Employee is required to frequently sit, talk, and listen, and to use hands to finger, handle, or feel objects, tools, or controls, including computer and other office equipment. Employee is required to occasionally stand and walk. Employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work environment: The noise level in the work environment is usually moderate; however, while performing the duties of this job, the employee is exposed to noisier shop environments. When performing duties of this job, it is a requirement to wear Personal Protective Equipment whenever appropriate.

We are an Affi? Wait: \"We are an ...?\"