Strategic External Engagements Lead (HCP Programs)

Novartis; Hanover (MD); Hybrid; USD 168,000 - 312,000; Full time

Job summary

Novartis in East Hanover, New Jersey, is seeking an External Meetings and Engagements Lead to shape strategic direction for compliant, high‑quality engagements with healthcare professionals across the U.S. The role partners with Ethics, Legal, Medical, Commercial, Finance, and Technology to deliver efficient, scalable experiences in a hybrid work model.

You will lead end-to-end education programs, manage suppliers and budgets, and drive AI-enabled operational improvements while traveling ~20%

Qualifications

• Bachelor’s degree in pharma commercial operations or external engagement operations.
• Direct people-management experience leading cross-stakeholder teams.
• Experience managing healthcare professional education, speaker programs, external meetings.
• Familiarity with Sunshine Act, transparency reporting, and regulatory compliance.
• Proven experience managing suppliers, service delivery, budgets - outsourced models.
• Strong leadership, analytical, communication, and stakeholder-management skills.

Responsibilities

• Set strategic direction for compliant, high-quality external meetings and engagements across the U.S.
• Lead end-to-end healthcare professional education and advisory board operations.
• Own technology platforms supporting external engagements; drive usability and efficiency.
• Partner with Ethics, Risk and Compliance, Legal, Medical, Commercial, Finance, Procurement to strengthen governance.
• Drive scalable virtual and hybrid engagement solutions for presenters, attendees, and field teams.
• Lead supplier performance with clear service expectations, metrics, and continuous improvement.
• Develop and inspire a high-performing team using AI and automation to simplify operations.

Skills

People management

Stakeholder management

Leadership

Budget management

Regulatory/compliance knowledge

Project management

Communication

Education

Bachelor’s degree in pharma commercial operations / external engagement operations

Job description

Novartis in East Hanover, New Jersey, is seeking an External Meetings and Engagements Lead to shape strategic direction for compliant, high‑quality engagements with healthcare professionals across the U.S. The role partners with Ethics, Legal, Medical, Commercial, Finance, and Technology to deliver efficient, scalable experiences in a hybrid work model.

You will lead end-to-end education programs, manage suppliers and budgets, and drive AI-enabled operational improvements while traveling ~20%