Strategic Events & Registration Lead

American Express Global Business Travel; Phoenix (AZ); On-site; USD 55,000 - 103,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning & development access

Inclusive culture

Job summary

American Express Global Business Travel is seeking an Events Coordinator to manage end-to-end attendee experiences for corporate events in the United States. You will handle registration, communications, and logistics, ensuring smooth pre-event to post-event processes and strong client satisfaction.

The role requires hands-on experience with event tech like Cvent, excellent organizational and communication skills, and a collaborative attitude to work with clients, hotels, and internal teams.

Qualifications

• 2+ years of professional experience supporting meetings and events.
• Strong organizational skills with the ability to manage multiple projects and priorities.
• Excellent communication and interpersonal skills, with the confidence to work with clients, vendors, and teams across all levels of an organization.

Responsibilities

• Manage event registration and attendee communications, ensuring participants have a seamless experience before, during, and after each event.
• Coordinate attendee logistics, including hotel accommodations, room blocks, transportation, VIP requests, speaker arrangements, and special accommodations.
• Support the design, testing, and ongoing management of event registration websites and online attendee experiences using Cvent.
• Create and distribute event communications and materials, including registration updates, FAQs, agendas, name badges, rooming lists, and event documentation.
• Monitor registration, attendance, and housing data while producing reports and insights to help drive successful event outcomes.
• Partner with clients, hotels, suppliers, and internal teams to ensure all event details are delivered accurately and on schedule.
• Manage attendee-related financial processes, including registrations, refunds, supplier invoices, payment tracking, and event reconciliations.
• Coordinate event materials, gifting programs, shipping logistics, and other operational needs to support successful program execution.
• Participate in client and project meetings, providing updates, recommendations, and support throughout the planning lifecycle.
• Support onsite event operations and contribute to process improvements, special projects, and other initiatives that enhance the attendee experience.

Skills

Event coordination

Project management

Client communication

Attention to detail

Microsoft Office

Cvent knowledge

Tools

Cvent

Job description

American Express Global Business Travel is seeking an Events Coordinator to manage end-to-end attendee experiences for corporate events in the United States. You will handle registration, communications, and logistics, ensuring smooth pre-event to post-event processes and strong client satisfaction.

The role requires hands-on experience with event tech like Cvent, excellent organizational and communication skills, and a collaborative attitude to work with clients, hotels, and internal teams.