Event Experience Manager | Smooth Meetings & Attendee Care

American Express Global Business Travel; United States; On-site; USD 55,000 - 103,000; Full time

Job summary

Amex GBT is seeking an events professional to manage registrations, coordinate attendee logistics, and support the design and testing of registration websites using Cvent. You will collaborate with clients, hotels, and internal teams to ensure seamless experiences before, during, and after events.

This role also involves on-site support, analytics, and continuous process improvements. This position offers opportunities to drive successful outcomes for client projects while working with a

Qualifications

• 2+ years of professional experience supporting meetings and events.
• Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.
• Excellent communication and interpersonal skills, with the confidence to work with clients, vendors, and teams across all levels of an organization.
• Detail-oriented with the ability to produce accurate work and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office, including Word and Excel.
• Experience with event technology platforms such as Cvent.

Responsibilities

• Manage event registration and attendee communications to ensure a seamless experience.
• Coordinate attendee logistics including hotel, room blocks, transportation, VIP requests, and speaker arrangements.
• Support design, testing, and ongoing management of event registration websites and online attendee experiences using Cvent.
• Create and distribute event communications and materials such as updates, FAQs, agendas, badges, and rooming lists.
• Monitor registration, attendance, and housing data and produce reports and insights.
• Partner with clients, hotels, suppliers, and internal teams to deliver details accurately and on schedule.
• Manage attendee-related financial processes including registrations, refunds, invoices, and reconciliations.
• Coordinate event materials, gifting, shipping, and other operational needs.
• Participate in client and project meetings, providing updates and recommendations.
• Support onsite event operations and contribute to process improvements and special projects.

Skills

Event coordination

Project management

Communication

Attention to detail

MS Office

Cvent

Vendor management

Team collaboration

Tools

Cvent

Job description

Amex GBT is seeking an events professional to manage registrations, coordinate attendee logistics, and support the design and testing of registration websites using Cvent. You will collaborate with clients, hotels, and internal teams to ensure seamless experiences before, during, and after events.

This role also involves on-site support, analytics, and continuous process improvements. This position offers opportunities to drive successful outcomes for client projects while working with a