Strategic Events & Catering Manager

Azalea Investments, LLC.; Augusta (GA); On-site; USD 53,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k) matching

Dental insurance

Employee discounts

Job summary

Augusta Marriott at the Convention Center is seeking a Sales & Catering Manager to drive proactive business development and manage market segment accounts from start to finish. You will oversee client relations, contracting, negotiations, and service delivery to ensure profitability, accuracy of costing in the CI TY program, and timely communication to departments.

The role emphasizes customer satisfaction, retention, and profitable event execution within a salaried exempt framework.

Qualifications

• Strong customer service skills to drive satisfaction and loyalty.
• Excellent communication with guests and internal teams.
• Ability to understand client needs and offer suitable services.

Responsibilities

• Executes exemplary customer service to drive satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending features and services that best meet them, while building loyalty to Marriott.
• Gains understanding of the hotel’s target customer and service expectations; offers business solutions before and during programs/events.
• Partners with Operations to deliver a customer experience exceeding expectations.
• Acts as customer liaison with hotel during events to ensure satisfaction.
• Identify and solicit new business opportunities through accounts and market penetration.
• Coordinate with Event Booking Center, Market Sales, and Strategic Accounts for aligned efforts.
• Finalize EO’s and communicate with customers; upsell menus to improve cost efficiency.
• Ensure service and food meet EO requirements; follow up for guest satisfaction.

Skills

Customer service

Communication

Relationship building

Negotiation

Sales

Tools

Booking system

Job description

Augusta Marriott at the Convention Center is seeking a Sales & Catering Manager to drive proactive business development and manage market segment accounts from start to finish. You will oversee client relations, contracting, negotiations, and service delivery to ensure profitability, accuracy of costing in the CI TY program, and timely communication to departments.

The role emphasizes customer satisfaction, retention, and profitable event execution within a salaried exempt framework.