Strategic Event Planning Lead — Client Experience

Hyatt Hotels Corporation; Newport Beach (CA); On-site; USD 73,000 - 76,000; Full time

Job summary

Hyatt Regency Newport Beach West is seeking an Event Planning Manager to act as the strategic bridge between Sales and Hotel Operations, owning the client relationship from turnover through execution. You will drive flawless event delivery, coordinate space, catering, AV, and billing, and actively identify upsell opportunities to grow group revenue while upholding Hyatt brand standards.

Join a leadership team focused on strengthening the corporate base and delivering a high-touch, personalized

Qualifications

• Four-year college degree preferred, preferably with hospitality, communications or sales and marketing focus.
• Minimum of one-year supervisory experience in guest contact areas of the hospitality industry; hotel experience preferred.
• Experience with Hyatt Brand standards and related systems is a plus.

Responsibilities

• Strategic Event Planning & Client Ownership.
• Execute all contractual agreements related to guestrooms, meeting space, food & beverage, and special concessions.
• Serve as the primary point of contact for clients post-contract, guiding them through planning to execution.
• Lead pre-convention meetings, site visits, and strategy calls to align expectations and upsell opportunities.
• Ensure each program reflects a high-touch, personalized experience aligned with Hyatt Brand standards.
• Coordinate comprehensive event logistics including venue setup, catering, AV, and billing.
• Lead internal resume meetings and communicate group movements clearly and proactively.
• Be present during key programs—owning the experience from arrival through departure.

Skills

Client relations

Upselling skills

Event planning

Education

Bachelor's degree or higher

Tools

OPERA

Envision

Freedom Pay

Job description

Hyatt Regency Newport Beach West is seeking an Event Planning Manager to act as the strategic bridge between Sales and Hotel Operations, owning the client relationship from turnover through execution. You will drive flawless event delivery, coordinate space, catering, AV, and billing, and actively identify upsell opportunities to grow group revenue while upholding Hyatt brand standards.

Join a leadership team focused on strengthening the corporate base and delivering a high-touch, personalized