Strategic Estimating & Quality Ops Leader

Accuserve Solutions; United States; On-site; USD 60,000 - 89,000; Full time

Job summary

Accuserve Solutions is seeking a senior leader to oversee Reconstruction Estimation and Quality Assurance teams. You will ensure accurate assignment handling, monitor performance, and maintain adherence to SOPs while driving business goals and quality metrics.

You will partner with Senior Manager, Estimating & Quality Operations, produce high-quality internal and client-facing reports, manage workloads, coach staff, and address escalations to protect service quality.

Qualifications

• Bachelor’s degree or equivalent combination of education and/or experience required.
• Significant experience identifying and addressing people and estimating operational problems.
• In depth working knowledge of Xactimate/Xactanalyis/Symbility/Cotality and/or Salesforce desired.
• Ability to work overtime or flex schedules during high volume and CAT Events is required.
• Excellent verbal, electronic, and written communication, and customer service skills.

Responsibilities

• Partner closely with Senior Manager, Estimating & Quality Operations to accomplish the short and long-term goals established for the business.
• Produce high-quality management reports for internal use and client-facing purposes, maintaining accuracy, clarity, and relevance in all reporting outputs.
• Monitor overall team hours and schedules to ensure proper handling of incoming and pending volume.
• Coach, develop, train, and mentor employees on team performance with proactive focus on continuous quality improvement.
• Conduct annual and/or periodic employee performance reviews and administer appropriate corrective action measures as necessary.
• Monitor team metrics and use these metrics to drive performance and quality.
• Work with and maintain professional relationships with Clients, Customers, co-workers, and contractor personnel to ensure all stakeholders are receiving proper service.
• Available to work flexible hours, including nights and weekends when required.
• Meet or exceed benchmarked metrics…
• Ensure direct reports are meeting benchmarked metrics and/or quality per company guidelines.
• Partner with training department to ensure effective orientation and onboarding.
• Manage staff performance; implement strategies and plans to address staff development; identify and address training needs…
• Effective retention plan; proactively manage and respond to turnover.

Skills

Leadership

Estimating

Quality Assurance

Reporting

Team Management

Operations

Education

Bachelor’s degree

Tools

Xactimate

Xactanalyis

Symbility

Cotality

Salesforce

Job description

Accuserve Solutions is seeking a senior leader to oversee Reconstruction Estimation and Quality Assurance teams. You will ensure accurate assignment handling, monitor performance, and maintain adherence to SOPs while driving business goals and quality metrics.

You will partner with Senior Manager, Estimating & Quality Operations, produce high-quality internal and client-facing reports, manage workloads, coach staff, and address escalations to protect service quality.