Strategic Enterprise Systems Director - Salesforce

Shalom Austin

Austin (TX)

On-site

USD 105,000 - 110,000

Full time

14 days+

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Job summary

Shalom Austin in Austin, TX, seeks an Enterprise Systems Director to provide strategic and operational leadership for technology infrastructure, enterprise systems, data governance, cybersecurity, reporting, and digital transformation.

This role partners with executives to align technology with organizational priorities, drives a multiyear roadmap, oversees budgeting, system implementations, and change management, and leads the adoption of automation and AI.

Qualifications

Bachelor’s degree or equivalent experience in information systems or related field
5+ years of progressively responsible experience in information technology, enterprise systems, data management, or related field
Experience supervising employees, vendors, consultants, or project teams
Knowledge of technology infrastructure, cybersecurity, CRM platforms, databases, reporting, integrations, and data-management practices
Strong project-management, change-management, analytical, communication, problem-solving, and customer-service skills
Experience overseeing IT operations and CRM, database, reporting, or analytics functions
Experience overseeing enterprise-wide implementations, governance frameworks, business process redesign, and cross-functional leadership
Experience with Microsoft 365, cloud platforms, identity and access management, business-intelligence tools, and system integrations
Experience in a nonprofit, membership, community-service, healthcare, education, or similarly complex organization

Responsibilities

Develop and maintain an organization-wide technology strategy aligned with Shalom Austin’s priorities and long-term goals
Create a multiyear roadmap for enterprise systems, infrastructure, cybersecurity, reporting, governance, automation, and emerging technologies
Partner with organizational leaders to identify opportunities to improve operations and constituent experiences through better use of technology and information
Evaluate existing systems and recommend improvements, consolidation, replacement, or new investments
Establish clear system ownership, decision-making responsibilities, and accountability
Establish organization-wide standards for data quality, security, access, stewardship, documentation, and reporting
Ensure organizational information is accurate, reliable, appropriately accessible, and useful for decision-making
Reduce manual reporting through improved systems, integrations, automation, and self-service tools
Maximize the value and adoption of technology investments through configuration, integration, documentation, and process improvement
Lead organizational readiness and change management for new systems, processes, and technology initiatives
Develop communication, training, documentation, user training plans and adoption metrics
Monitor adoption and address areas requiring additional training, support, or process changes
Gather user feedback and incorporate operational needs into future system improvements
Oversee networks, cloud platforms, hardware, software, telecommunications, user devices, audiovisual technology, and end-user support
Establish standards for equipment, software, licensing, user access, system configuration, and replacement planning
Oversee cybersecurity controls, backups, disaster recovery, business continuity, and incident response
Evaluate automation, AI, and emerging technologies that may improve productivity, reporting, services, and constituent experience
Coordinate testing and pilot programs before organization-wide implementation
Advise leadership on relevant technology opportunities, risks, and limitations