Strategic Enterprise Success & Growth Manager

Joom; United States; Remoto; USD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

JoomPulse seeks an Enterprise Customer Success Manager to own relationships, ensure delivered value, and renew enterprise accounts. You will drive retention, manage business reviews, and translate platform data into strategic recommendations for marketplace sellers.

Travel 2–3 times a year, engage with teams across Portugal, Brazil, Latvia, and China, and support expansion within existing accounts. Fluency in English is required; Spanish is a plus.

Competenze

• 5+ years in enterprise customer success or account management.
• Experience managing large enterprise accounts and renewals.
• Strong communication and presentation skills.

Mansioni

• Own the relationship, value delivery, and renewal for enterprise accounts.
• Run monthly business reviews and quarterly planning with client teams.
• Translate Mercado Livre and Shopee data into actionable recommendations.

Conoscenze

Customer success

Account management

Data analysis

Presentation skills

Stakeholder management

English proficiency

Strumenti

Salesforce

Power BI

SQL

Excel

Descrizione del lavoro

JoomPulse seeks an Enterprise Customer Success Manager to own relationships, ensure delivered value, and renew enterprise accounts. You will drive retention, manage business reviews, and translate platform data into strategic recommendations for marketplace sellers.

Travel 2–3 times a year, engage with teams across Portugal, Brazil, Latvia, and China, and support expansion within existing accounts. Fluency in English is required; Spanish is a plus.