Strategic Enterprise Project Manager

Kastle Systems International, LLC; West Falls Church (VA); On-site; USD 75,000 - 85,000; Full time

Job summary

Kastle Systems is seeking a Project Manager to plan, schedule, and coordinate Access Control/Security and Video projects within the Customer & Operations team. You will serve as the single point of contact for clients and internal teams to ensure on-time, on-budget installation and service delivery.

Join a company recognized as a Great Place to Work, offering competitive benefits and professional growth. The role requires strong collaboration with General Contractors and IT/network knowledge to

Qualifications

• Bachelor’s Degree preferred but not required.
• 5+ years’ successful experience managing multiple projects.
• Experience working on/at construction sites and scheduling/negotiating with General Contractors
• An understanding of IT Networks and Systems, primarily for use with video camera networking/installation
• Demonstrated knowledge of the principles and processes for providing project management support
• Demonstrated knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction

Responsibilities

• Act as project liaison between Kastle departments and the Customer during implementation, effectively managing, coordinating and communicating the needs and expectations of all stakeholders, through coordination and attendance at internal Kastle & external Client /department meetings and briefings and/or phone calls and e-mails.
• Understand all Project milestone & deliverable dates and develop/ maintain a master Installation calendar/schedule to meet these dates and revenue goals.
• Initiate and conduct the contract review and implementation process and generate follow up proposals and contract amendments as warranted.
• Monitor project costs and ensure project is within the budget parameters (positive margin).
• Initiate and conduct security system consultation and other services in response to customer requests.
• Generate project schedules, oversee floor plan creation, and provide progress reports on project status to those who request.
• Work with the internal team to generate turn-on documents, billing adjustments and invoicing directions for accounting to ensure progress billing and final billing is performed on a timely basis.
• Schedule & confer with Kastle departments, building and tenant representatives to discuss issues and facilitate solutions to eliminate delays.
• Confer with Kastle departments, building and tenant representatives to assess progress and discuss needed changes.
• Provide regular progress updates to all stakeholders.
• Regularly and consistently solicit feedback and information to identify any potential barriers to timely execution of the project, such as construction delays or changes.
• Revise project schedules to determine personnel and materials requirements and priorities.
• Provide/arrange client training on Kastle systems.
• Provide Client Services with training on client specifications and rules, lead building walk-through and resolve remaining hand-off issues.
• Maintain complete documentation on the project directory and compile a complete dossier of the project record for turn-over to Customer Service.
• Stay up to date and knowledgeable in Kastle services, technology as well as internal processes and procedures

Skills

Project coordination

IT networks & video systems

Customer service principles

Education

Bachelor’s degree preferred

Job description

Kastle Systems is seeking a Project Manager to plan, schedule, and coordinate Access Control/Security and Video projects within the Customer & Operations team. You will serve as the single point of contact for clients and internal teams to ensure on-time, on-budget installation and service delivery.

Join a company recognized as a Great Place to Work, offering competitive benefits and professional growth. The role requires strong collaboration with General Contractors and IT/network knowledge to