Strategic Enterprise Program Manager | Hybrid

West Bend Insurance Company; West Bend (WI); Hybrid; USD 109,000 - 137,000; Full time

Benefits offered by this job

Medical Insurance

HSA

Dental Insurance

Vision Insurance

Disability Insurance

FSAs

Life & AD&D

Critical Illness

EAP

401(k) Match

Pet Insurance

Paid Time Off

Bonus eligible

Job summary

West Bend Insurance Company is seeking an Enterprise Program Manager to lead strategic, cross-functional initiatives that connect strategy to action in a hybrid West Bend, WI setting. You will partner with executives to set objectives, define KPIs, and deliver measurable outcomes across departments.

The role requires 7+ years in program management, a strong grasp of insurance operations, and proven ability to manage complex programs with agile methods.

Qualifications

• 7+ years of experience in program management, process improvement, strategic planning, and business operations.
• Knowledge of P&C insurance systems and products preferred.
• Proven track record of managing large, complex, and cross-functional programs, including planning, execution, and monitoring.
• Analytical and problem-solving skills with the ability to think strategically and execute tactically.
• Written and verbal communication skills, with the ability to communicate effectively with diverse audiences.
• Demonstrated ability to lead projects with proficiency in agile program management methodologies and tools.
• Ability to lead and motivate teams, provide guidance, and foster collaboration.
• Comfortable working in a fast-paced, evolving environment with shifting priorities.
• Ability to interact with business and technical resources for problem resolution purposes.
• Able to maintain a high degree of customer / client / sponsor satisfaction while also maintaining necessary project controls.

Responsibilities

• Lead the planning, execution, and delivery of strategic programs across departments to support long-term organizational goals.
• Partner with executive leadership to define program objectives, KPIs, and success metrics.
• Develop and maintain detailed program plans, timelines, and status reports.
• Identify and mitigate risks, resolve issues, and ensure program alignment with broader business goals.
• Facilitate effective cross-functional collaboration, ensuring transparency and accountability among all stakeholders.
• Coordinate with business units, technology teams, and external partners to drive project success.
• Resolve cross-functional issues, clarify dependencies, and eliminate bottlenecks.
• Drive continuous improvement by analyzing program performance and implementing process enhancements.
• Prepare and deliver executive-level presentations, reports, and updates on program progress and outcomes.
• Manage program budgets, resource allocation, and vendor relationships as needed.
• Tracking program performance, analyzing key performance indicators (KPIs), and adjusting as needed.
• Helping to manage organizational changes associated with programs.

Skills

Program management

Process improvement

Strategic planning

Business operations

Agile methodologies

Communication

Education

Bachelor’s degree in Business/Management

Master’s degree preferred

PMP/PgMP certification a plus

Tools

Agile tools

Job description

West Bend Insurance Company is seeking an Enterprise Program Manager to lead strategic, cross-functional initiatives that connect strategy to action in a hybrid West Bend, WI setting. You will partner with executives to set objectives, define KPIs, and deliver measurable outcomes across departments.

The role requires 7+ years in program management, a strong grasp of insurance operations, and proven ability to manage complex programs with agile methods.