Policy Services Manager - Hybrid Leadership in Underwriting

West Bend Mutual Insurance Company

West Bend (WI)

Hybrid

USD 86,000 - 108,000

Full time

5 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Medical insurance

Health Savings Account

401(k) Plan with Company Match

Paid Time Off

Job summary

West Bend Mutual Insurance Company is seeking a Policy Services Manager to lead all Commercial Enterprise Policy Services functions, directing teams to meet service, quality, productivity, and performance objectives. The role partners with leadership to advance enterprise goals and improve experiences for associates and agency partners.

The position emphasizes workforce planning, operational improvement, and technology advancement, with a hybrid work setup in Wisconsin.

Qualifications

7 years of experience in commercial insurance operations.
3 years of leadership experience.
Experience with workforce planning, organizational design, resource allocation, and operational performance management.
Demonstrated success leading process improvement, workflow redesign, technology implementation, or organizational change initiatives.
Ability to establish performance measures and use operational data to evaluate capacity, service, quality, and productivity.

Responsibilities

Lead all Commercial Enterprise Policy Services functions through supervisors and team leaders, executing performance expectations and accountability for service, quality, productivity, and operational results.
Recruit, develop, coach, and retain leaders and associates while overseeing performance management, compensation, promotion, and other personnel decisions.
Design, implement, and continuously improve workflows, processes, procedures, and operating standards that support business objectives and enhance the associate, underwriting, and agency partner experience.
Partner with senior leadership, Product Owners, and business stakeholders to evaluate, prioritize, and support process improvements, technology advancements, system enhancements, and operational needs.
Develop and execute workforce plans that align staffing, organizational structure, roles, and team capabilities with current and future business demands.
Analyze workload, capacity, performance trends, and business needs to optimize resource allocation and organizational effectiveness.
Establish and monitor performance standards, service levels, and operational measures across Policy Services functions.
Lead the continued evolution of the Policy Services organization to remain responsive to enterprise priorities, changing market conditions, and customer needs.
Foster a culture of accountability, collaboration, continuous improvement, associate development, and operational excellence.
Build effective relationships across Commercial Enterprise to ensure Policy Services capabilities support underwriting and agency partner expectations.