Strategic Enterprise Programs Lead

West Bend Mutual Insurance Company; West Bend (WI); Hybrid; USD 109,000 - 137,000; Full time

Benefits offered by this job

Medical & Prescription Insurance

Health Savings Account

Dental Insurance

Vision Insurance

401(k) Plan with Company Match

Paid Time Off

Bonus eligible

Job summary

West Bend Mutual Insurance Company in West Bend, WI is seeking an Enterprise Program Manager to lead strategic cross-functional programs. This hybrid role requires partnering with executives to define objectives, KPIs, and success metrics, while delivering detailed program plans and status reports.

The position emphasizes risk management, stakeholder transparency, and ongoing process improvements to realize business value across the enterprise.

Qualifications

• 7+ years of experience in program management, process improvement, strategic planning, and business operations.
• Knowledge of P&C insurance systems and products preferred.
• Proven track record of managing large, complex, cross-functional programs, including planning, execution, and monitoring.
• Analytical and problem-solving skills with the ability to think strategically and execute tactically.
• Written and verbal communication skills, with the ability to communicate effectively with diverse audiences.
• Demonstrated ability to successfully lead projects with proficiency in the use of agile program management methodologies and tools.
• Ability to lead and motivate teams, provide guidance, and foster collaboration.
• Comfortable working in a fast-paced, evolving environment with shifting priorities.
• Ability to interact with business and technical resources for problem resolution purposes.
• Able to maintain a high degree of customer / client / sponsor satisfaction while also maintaining necessary project controls.

Responsibilities

• Lead the planning, execution, and delivery of strategic programs across departments to support long-term organizational goals.
• Partner with executive leadership to define program objectives, KPIs, and success metrics.
• Develop and maintain detailed program plans, timelines, and status reports.
• Identify and mitigate risks, resolve issues, and ensure program alignment with broader business goals.
• Facilitate effective cross-functional collaboration, ensuring transparency and accountability among all stakeholders.
• Coordinate with business units, technology teams, and external partners to drive project success.
• Resolve cross-functional issues, clarify dependencies, and eliminate bottlenecks.
• Drive continuous improvement by analyzing program performance and implementing process enhancements.
• Prepare and deliver executive-level presentations, reports, and updates on program progress and outcomes.
• Manage program budgets, resource allocation, and vendor relationships as needed.
• Tracking program performance, analyzing key performance indicators (KPIs), and adjusting as needed.
• Helping to manage organizational changes associated with programs.

Skills

Program management

Process improvement

Strategic planning

Business operations

P&C insurance knowledge

Agile

Cross-functional leadership

Communication

Team leadership

Education

Bachelor's degree in Business/Management

Master's degree preferred

PMP/PgMP or similar certification

Job description

West Bend Mutual Insurance Company in West Bend, WI is seeking an Enterprise Program Manager to lead strategic cross-functional programs. This hybrid role requires partnering with executives to define objectives, KPIs, and success metrics, while delivering detailed program plans and status reports.

The position emphasizes risk management, stakeholder transparency, and ongoing process improvements to realize business value across the enterprise.