Enterprise Program Manager

West Bend Mutual Insurance Company; West Bend (WI); Hybrid; USD 109,000 - 137,000; Full time

Benefits offered by this job

Medical & Prescription Insurance

Health Savings Account

Dental Insurance

Vision Insurance

401(k) Plan with Company Match

Paid Time Off

Bonus eligible

Job summary

West Bend Mutual Insurance Company in West Bend, WI is seeking an Enterprise Program Manager to lead strategic cross-functional programs. This hybrid role requires partnering with executives to define objectives, KPIs, and success metrics, while delivering detailed program plans and status reports.

The position emphasizes risk management, stakeholder transparency, and ongoing process improvements to realize business value across the enterprise.

Qualifications

• 7+ years of experience in program management, process improvement, strategic planning, and business operations.
• Knowledge of P&C insurance systems and products preferred.
• Proven track record of managing large, complex, cross-functional programs, including planning, execution, and monitoring.
• Analytical and problem-solving skills with the ability to think strategically and execute tactically.
• Written and verbal communication skills, with the ability to communicate effectively with diverse audiences.
• Demonstrated ability to successfully lead projects with proficiency in the use of agile program management methodologies and tools.
• Ability to lead and motivate teams, provide guidance, and foster collaboration.
• Comfortable working in a fast-paced, evolving environment with shifting priorities.
• Ability to interact with business and technical resources for problem resolution purposes.
• Able to maintain a high degree of customer / client / sponsor satisfaction while also maintaining necessary project controls.

Responsibilities

• Lead the planning, execution, and delivery of strategic programs across departments to support long-term organizational goals.
• Partner with executive leadership to define program objectives, KPIs, and success metrics.
• Develop and maintain detailed program plans, timelines, and status reports.
• Identify and mitigate risks, resolve issues, and ensure program alignment with broader business goals.
• Facilitate effective cross-functional collaboration, ensuring transparency and accountability among all stakeholders.
• Coordinate with business units, technology teams, and external partners to drive project success.
• Resolve cross-functional issues, clarify dependencies, and eliminate bottlenecks.
• Drive continuous improvement by analyzing program performance and implementing process enhancements.
• Prepare and deliver executive-level presentations, reports, and updates on program progress and outcomes.
• Manage program budgets, resource allocation, and vendor relationships as needed.
• Tracking program performance, analyzing key performance indicators (KPIs), and adjusting as needed.
• Helping to manage organizational changes associated with programs.

Skills

Program management

Process improvement

Strategic planning

Business operations

P&C insurance knowledge

Agile

Cross-functional leadership

Communication

Team leadership

Education

Bachelor's degree in Business/Management

Master's degree preferred

PMP/PgMP or similar certification

Job description

Enterprise Program Manager

Job Locations: US-WI-West Bend

ID: 2026-3699

Category: Enterprise Product Support • Full-Time • Hybrid

Company Overview

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We're committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Job Summary

The Enterprise Program Manager plays a critical role in advancing our organization's strategic priorities by leading complex, cross-functional initiatives that deliver meaningful business outcomes. This position brings together people, priorities, and execution to turn strategy into action, partnering with leaders across the enterprise to align efforts, navigate challenges, and ensure value is realized. If you're energized by influencing change, leading through complexity, and delivering results that matter, this is an opportunity to make a lasting impact.

Work Location

Hybrid

This position offers a hybrid work schedule. Candidates who are located within 50 miles of our West Bend office location will work a hybrid schedule for collaboration days, team meetings or other in-person events. The position is based in West Bend, WI.

Responsibilities & Qualifications

Key Responsibilities

• Lead the planning, execution, and delivery of strategic programs across departments to support long-term organizational goals.
• Partner with executive leadership to define program objectives, KPIs, and success metrics.
• Develop and maintain detailed program plans, timelines, and status reports.
• Identify and mitigate risks, resolve issues, and ensure program alignment with broader business goals.
• Facilitate effective cross-functional collaboration, ensuring transparency and accountability among all stakeholders.
• Coordinate with business units, technology teams, and external partners to drive project success.
• Resolve cross-functional issues, clarify dependencies, and eliminate bottlenecks.
• Drive continuous improvement by analyzing program performance and implementing process enhancements.
• Prepare and deliver executive-level presentations, reports, and updates on program progress and outcomes.
• Manage program budgets, resource allocation, and vendor relationships as needed.
• Tracking program performance, analyzing key performance indicators (KPIs), and adjusting as needed.
• Helping to manage organizational changes associated with programs.

Preferred Experience and Skills

• 7+ years of experience in program management, process improvement, strategic planning, and business operations.
• Knowledge of P&C insurance systems and products preferred.
• Proven track record of managing large, complex, and cross-functional programs, including planning, execution, and monitoring.
• Analytical and problem-solving skills with the ability to think strategically and execute tactically.
• Written and verbal communication skills, with the ability to communicate effectively with diverse audiences.
• Demonstrated ability to successfully lead projects with proficiency in the use of agile program management methodologies and tools.
• Ability to lead and motivate teams, provide guidance, and foster collaboration.
• Comfortable working in a fast-paced, evolving environment with shifting priorities.
• Ability to interact with business and technical resources for problem resolution purposes.
• Able to maintain a high degree of customer / client / sponsor satisfaction while also maintaining necessary project controls.

Preferred Education and Training

• Bachelor's degree in Business, Management, or a related field
• Master's or similar advanced degree preferred
• PMP, PgMP, or similar project/program management certification is a plus.

Salary Statement

The salary range for this position is $109,432-$136,790

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.

Benefits

West Bend offers a comprehensive benefit plan including but not limited to:

• Medical & Prescription Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Short and Long Term Disability
• Flexible Spending Accounts
• Life and Accidental Death & Disability
• Accident and Critical Illness Insurance
• Employee Assistance Program
• 401(k) Plan with Company Match
• Pet Insurance
• Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
• Bonus eligible based on performance
• West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

EEO

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.