Strategic Enterprise Logistics Account Specialist

Aston Carter; Tempe (AZ); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Life Insurance

Disability insurance

HSA

Transportation benefits

Employee Assistance Program

Paid time off

Job summary

Aston Carter is seeking a Logistics Enterprise Account Specialist in Tempe, AZ. This onsite contract-to-hire role emphasizes data-driven account management, performance monitoring, and proactive problem solving with shippers and internal teams.

The role requires strong communication, organizational skills, and a customer-focused approach to drive continuous improvements in transportation and supply chain operations.

Qualifications

• Account management experience with a strong customer service orientation.
• At least 2 years of experience in logistics, supply chain, or a comparable environment.
• Understanding of basic data analytical skills, including interpretation of performance metrics.
• Entry-level knowledge of Microsoft Excel.
• Ability to write clear documents on topics such as process improvement proposals and operational updates.
• Strong interpersonal skills with the ability to build and maintain positive relationships with shippers and internal teams.
• Effective verbal and written communication skills, including the ability to lead calls and present data.
• Demonstrated problem-solving skills in transportation, intermodal operations, or supply chain settings.
• Organizational skills to manage multiple shippers, daily logs, and recurring meetings.
• Customer-focused mindset with the ability to coach and support shippers to improve performance.

Responsibilities

• Monitor, verify, and present transportation and performance data daily.
• Overcome transportation disruptions in real time to maintain service levels.
• Identify root causes of transportation defects and recommend corrective actions.
• Maintain detailed daily logs and documentation for assigned shippers.
• Lead weekly calls with shippers to review performance and improvement plans.
• Lead Daily Business Review stand-up calls to share updates and coordinate actions.
• Collaborate with internal teams to support process improvements and enhance shipper experience.
• Prepare written documents on topics such as process improvement proposals and performance updates.
• Build strong relationships with shippers through effective communication and customer service.
• Manage disruptions by coordinating solutions across transportation, intermodal, and supply chain partners.

Skills

Account management

Logistics experience

Data analysis

Excel basics

Documentation

Interpersonal skills

Communication

Problem solving

Organization

Customer focus

Tools

Microsoft Excel

Job description

Aston Carter is seeking a Logistics Enterprise Account Specialist in Tempe, AZ. This onsite contract-to-hire role emphasizes data-driven account management, performance monitoring, and proactive problem solving with shippers and internal teams.

The role requires strong communication, organizational skills, and a customer-focused approach to drive continuous improvements in transportation and supply chain operations.