Account Specialist

Aston Carter; Tempe (AZ); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Paid Time Off

Job summary

Aston Carter is seeking an Enterprise Account Specialist to join our Tempe, AZ-based team. This on-site role focuses on optimizing the shipper experience for vendors using inbound transportation services and improving performance metrics through data-driven coaching and collaboration.

The successful candidate will manage accounts, analyze daily transportation data, lead weekly calls with shippers, and drive proactive problem solving across intermodal and supply chain processes to reduce defects

Qualifications

• Experience in account management and customer service.
• Proficiency in Excel or similar data tools.
• Strong problem-solving skills in fast-paced environments.
• Knowledge of transportation, intermodal, and supply chain processes.

Responsibilities

• Monitor, verify, and present data daily.
• Overcome transportation disruptions and remove real-time barriers.
• Identify root causes of transportation defects.
• Maintain daily logs on assigned shippers.
• Lead weekly calls with assigned shippers.
• Conduct daily Business Review Stand-up calls.

Skills

Account management

Excel

Problem solving

Transportation/supply chain knowledge

Job description

Job Title

Enterprise Account Specialist

Job Description

The Enterprise Special Services team is rapidly expanding and is seeking a highly skilled and motivated Account Specialist. This role focuses on enhancing the shipper experience for vendors and sellers who utilize inbound transportation services. As a key player in driving innovation within transportation and logistics, you will work to evaluate current network shipper defects and implement improvements through coaching and performance management. Your primary goal is to work directly with shippers to develop solutions and improve their performance metrics.

Responsibilities

Monitor, verify, and present data daily. Overcome transportation disruptions and other barriers in real time. Identify root causes of transportation defects. Maintain daily logs on assigned shippers. Lead weekly calls with assigned shippers. Conduct daily Business Review Stand-up calls.

Essential Skills

• Account Management/Customer Service experience.
• Proficiency in Excel.
• Problem-solving skills.
• Knowledge in transportation, intermodal, and supply chain processes.

Additional Skills & Qualifications

• Good relationship-building skills.
• Organizational skills.
• Effective communication skills.
• Experience in managing disruptions.
• Experience from industries such as party planning, event coordination, real estate, sales, and restaurants.

Work Environment

This is an on-site position, providing flexibility and the opportunity to work with some of the top customers. This role offers a unique chance to gain experience and potentially transition to a full-time position.

Job Type & Location

This is a Contract to Hire position based out of Tempe, AZ.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Mar 24, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] ([e-mail]).