Strategic Enterprise Implementation Lead

Remote; San Francisco (CA); On-site; USD 120,000 - 170,000; Full time

Job summary

Arcadia is a healthcare data platform company seeking an Enterprise Implementation Manager to oversee a portfolio of enterprise accounts from onboarding through go-live and ongoing value realization.

You will lead data connector implementations, coordinate with engineering, data teams, and customer success, and manage client relationships to protect retention and drive adoption. This role requires strong PM, communication, and healthcare domain knowledge, with travel to client sites as needed.

Qualifications

• Bachelor's degree in a related field.
• At least 3 years leading account implementations and customer success in software/technology, healthcare a plus.
• Strong knowledge of project management, customer success principles, risk management.
• Extensive healthcare industry experience including population health and value-based care.
• Proven ability to manage client relationships and retain accounts.

Responsibilities

• Own a portfolio of enterprise accounts from onboarding to go-live.
• Lead cross-functional delivery and client communications.
• Identify and mitigate risks to retention and value realization.
• Contribute to QBRs/EBRs and health scoring in Planhat.
• Travel to client sites as needed.

Skills

Project management

Account management

Customer success

Healthcare domain

Stakeholder mgmt

Education

Bachelor's degree in a related field

Job description

Arcadia is a healthcare data platform company seeking an Enterprise Implementation Manager to oversee a portfolio of enterprise accounts from onboarding through go-live and ongoing value realization.

You will lead data connector implementations, coordinate with engineering, data teams, and customer success, and manage client relationships to protect retention and drive adoption. This role requires strong PM, communication, and healthcare domain knowledge, with travel to client sites as needed.