Strategic Enterprise Customer Success Manager

NetBrain; United States; Remote; USD 110.000 - 135.000; Vollzeit

Benefits dieser Stelle

401k

Medical/Dental

Zusammenfassung

NetBrain, a leader in no-code network automation, seeks a Customer Success Manager in the Boston, MA area to own the full lifecycle of enterprise relationships—from onboarding to adoption, expansion and renewal. You’ll build deep relationships with IT Operations, Network Engineering, and executive sponsors to drive measurable outcomes.

You will manage renewals end-to-end, monitor adoption, and lead data-driven QBRs/EBRs to demonstrate ROI, while collaborating with Sales for expansions.

Qualifikationen

• 5+ years in Customer Success, Account Management, or post-sale in B2B enterprise software.
• Demonstrated ownership of renewal cycles, including negotiation and ARR accountability.
• Experience managing a portfolio of complex enterprise accounts.
• Strong executive presence, comfortable presenting to VP/C-level stakeholders.
• Proficiency with Salesforce CRM for pipeline management, activity logging, and forecasting.
• Ability to interpret product usage and adoption data and translate it into customer-facing narratives.

Aufgaben

• Own a portfolio of enterprise accounts post-sale and manage renewals end-to-end.
• Lead renewal cycles from planning through signature with renewal metrics (GRR ≥ 90%, NRR ≥ 105%).
• Build multi-threaded stakeholder maps across IT Ops, Network Eng, and executives.
• Define customer success metrics at contract start and track outcomes through the lifecycle.
• Monitor product adoption dashboards and address low-utilization signals proactively.
• Identify upsell opportunities across NetBrain modules and user seats.

Kenntnisse

Customer Success

Account Management

Salesforce CRM

Renewal Management

Executive Presence

Data Interpretation

Tools

Salesforce

Gainsight

Jobbeschreibung

NetBrain, a leader in no-code network automation, seeks a Customer Success Manager in the Boston, MA area to own the full lifecycle of enterprise relationships—from onboarding to adoption, expansion and renewal. You’ll build deep relationships with IT Operations, Network Engineering, and executive sponsors to drive measurable outcomes.

You will manage renewals end-to-end, monitor adoption, and lead data-driven QBRs/EBRs to demonstrate ROI, while collaborating with Sales for expansions.