Strategic Enterprise CS Leader: Renewals & Growth

Netomi; United States; Remote; USD 90.000 - 150.000; Vollzeit

Zusammenfassung

Netomi is the leading agentic AI platform for enterprise customer experience, working with global brands like Delta Airlines and MetLife. Backed by WndrCo, Y Combinator, and Index Ventures, it helps enterprises drive efficiency and deliver higher quality customer experiences.

We are seeking a Customer Success Manager to own a portfolio of enterprise accounts, drive renewal and growth, and lead executive reviews.

Aufgaben

• Own a portfolio of high-value enterprise accounts, building plans for value, adoption and renewal.
• Lead executive engagement and business reviews to drive customer outcomes.
• Own the full renewal cycle from T-180 and maintain accurate weekly forecasts.
• Identify churn risks early and partner with Account Management on expansions.
• Represent customer needs in product roadmaps and champion agentic AI; use approved AI tools for planning and exec communication.

Kenntnisse

Portfolio management

Executive communication

Forecasting

Jobbeschreibung

Netomi is the leading agentic AI platform for enterprise customer experience, working with global brands like Delta Airlines and MetLife. Backed by WndrCo, Y Combinator, and Index Ventures, it helps enterprises drive efficiency and deliver higher quality customer experiences.

We are seeking a Customer Success Manager to own a portfolio of enterprise accounts, drive renewal and growth, and lead executive reviews.