Strategic Enterprise Customer Success Leader

Box; New York (NY); Hybrid; USD 111,000 - 160,000; Full time

Job summary

Box in New York is seeking a Customer Success professional to own post-sales partnerships with enterprise customers, driving measurable outcomes and long-term value realization, including AI-powered workflow opportunities.

You will align with cross-functional teams, manage executive stakeholders, and lead adoption of new workflows. Box supports a hybrid work model with 3+ days in office.

Qualifications

• 3+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing role managing a book of business.
• Experience with enterprise customers and engaging with senior stakeholders and executives.
• Demonstrated ability to translate customer needs into practical solutions and business outcomes.

Responsibilities

• Own the post-sales relationship for a portfolio of enterprise customers, with a focus on driving measurable business outcomes and long-term value realization
• Partner with customers to map and redesign critical workflows
• Identify and activate AI-powered use cases within these workflows
• Translate customer goals into a clear value hypothesis, success metrics and practical AI solutions
• Lead change management efforts to drive adoption of new workflows and behaviors, including stakeholder alignment, enablement and executive engagement
• Conduct strategic adoption business reviews that focus on outcomes, ROI and future opportunities
• Proactively identify risks and opportunities within accounts, using both qualitative insight and data to guide action
• Partner cross-functionally with Sales, Product, Engineering and Professional Services to expand Box’s footprint within the customer, influence product direction, and deliver cohesive, high-impact solutions
• Serve as the voice of the customer, bringing structured insights on workflows, pain points and AI opportunities back to internal team

Skills

Customer Success

Account Management

Solutions Consulting

Executive stakeholder management

AI platforms

Communication

Job description

Box in New York is seeking a Customer Success professional to own post-sales partnerships with enterprise customers, driving measurable outcomes and long-term value realization, including AI-powered workflow opportunities.

You will align with cross-functional teams, manage executive stakeholders, and lead adoption of new workflows. Box supports a hybrid work model with 3+ days in office.