Strategic Enterprise Customer Success Lead for ABA Platform

CentralReach; Holmdel Township (NJ); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health benefits

Generous PTO

401(k) matching

Paid parental leave

Hybrid work schedules

Career development support

Wellness programs

Job summary

CentralReach, a leading ABA software provider, seeks an Enterprise Customer Success Lead to drive adoption, utilization, and outcomes for top customers. You will mentor CSLs, align client objectives with CentralReach solutions, and partner with Account Managers to identify expansion opportunities.

The role emphasizes strategic advising, cross-functional collaboration, and maintaining strong customer relationships across complex organizations. This is a hybrid position with offices in Ft.

Qualifications

• Direct CentralReach experience in operations, administration, or customer-facing roles.
• Strong ABA industry knowledge including provider workflows and stakeholders.
• Proven CS, Account Management, or SaaS consulting experience with adoption and growth.
• 2–3 years' experience as a Customer Success Lead.

Responsibilities

• Guide customers toward successful outcomes and increased platform adoption.
• Understand client objectives and align CentralReach solutions.
• Maintain a positive client health score and NPS.
• Manage relationships across lifecycles at multiple levels (C-suite, admins, etc.).
• Develop customer action plans for adoption and utilization of products.
• Influence best practices and optimize usage across the system.

Skills

ABA knowledge

Customer Success

SaaS experience

Account management

Project management

Communication skills

Team collaboration

Empathy and assertiveness

Job description

CentralReach, a leading ABA software provider, seeks an Enterprise Customer Success Lead to drive adoption, utilization, and outcomes for top customers. You will mentor CSLs, align client objectives with CentralReach solutions, and partner with Account Managers to identify expansion opportunities.

The role emphasizes strategic advising, cross-functional collaboration, and maintaining strong customer relationships across complex organizations. This is a hybrid position with offices in Ft.