Strategic AI Customer Success Leader

Relativity; Bridgeport (CT); Híbrido; USD 82.000 - 124.000; Jornada completa

Descripción de la vacante

Relativity is seeking a Senior Customer Success Manager to own outcomes for a portfolio of large, complex accounts. You will act as a strategic consultant, guiding AI adoption, governance, and workflow transformation across legal teams.

You will own health metrics, drive multi-use-case adoption, and partner with Sales to identify expansion opportunities while maintaining executive-level engagement and strong ROI storytelling.

Formación

• 5-8 years in Customer Success, Consulting, or Account Management, with ownership of complex enterprise relationships.
• Proven record of driving measurable customer outcomes.
• Strong analytical fluency: can present data-backed ROI narratives to executives.
• Executive presence: credible with C-suite and high-stakes conversations.
• AI fluency: able to advise on AI adoption strategy, workflow transformation, and governance.

Responsabilidades

• Own Customer Outcomes End-to-End with outcome-driven account plans anchored to business objectives.
• Lead AI Adoption and Change Management, advocating governance and ROI-focused workflows.
• Lead Risk, Retention, and Growth strategies with renewal planning and expansion signaling.
• Operate with Executive Presence and Stakeholder Depth, building multi-threaded relationships and orchestrating change.
• Elevate Team Standards by creating playbooks or assets and mentoring peers.

Conocimientos

Account Management

Collaboration

Communication

Customer Advocacy

Customer Relationship Management

Customer Relationships

Customer Retentions

Customer Success

Relationship Management

Strategic Planning

Herramientas

Gainsight

Salesforce

Descripción del empleo

Relativity is seeking a Senior Customer Success Manager to own outcomes for a portfolio of large, complex accounts. You will act as a strategic consultant, guiding AI adoption, governance, and workflow transformation across legal teams.

You will own health metrics, drive multi-use-case adoption, and partner with Sales to identify expansion opportunities while maintaining executive-level engagement and strong ROI storytelling.