Strategic Enterprise Customer Success Analyst

Broadridge; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Broadridge is seeking an experienced Enterprise Customer Success Analyst to help enterprise clients maximize value from our digital marketing and website platforms. You will manage or support a portfolio of enterprise programs, partnering with home-office administrators and business stakeholders to strengthen adoption, improve outcomes, and deliver high-quality service experiences.

You will lead client meetings, translate usage data into practical strategies, and coordinate cross-functional

Responsibilities

• Lead purposeful client meetings and program reviews with clear agendas, insights, and actionable recommendations.
• Translate usage metrics and client feedback into practical strategies to improve adoption and outcomes.
• Plan and coordinate service delivery aligned with client priorities and standards.
• Serve as a central point of contact for inquiries, incidents, and escalations and coordinate resources to resolution.

Job description

Broadridge is seeking an experienced Enterprise Customer Success Analyst to help enterprise clients maximize value from our digital marketing and website platforms. You will manage or support a portfolio of enterprise programs, partnering with home-office administrators and business stakeholders to strengthen adoption, improve outcomes, and deliver high-quality service experiences.

You will lead client meetings, translate usage data into practical strategies, and coordinate cross-functional