Senior Customer Success Manager - Security & Real Estate

Kastle Systems International, LLC

Dallas (TX)

In loco

USD 70.000 - 90.000

Tempo pieno

3 giorni fa

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Descrizione del lavoro

Kastle Systems International, LLC in Dallas is seeking a Customer Success Manager to serve as the primary business contact for clients and ensure satisfaction across portfolios. You will socialize the Kastle value proposition, represent client needs, and build long-term relationships.

This is not a sales role, focusing on retention and service excellence. Responsibilities include advocating for clients, coordinating cross-functional teams, and driving renewals and revenue uplift while

Competenze

Bachelor’s degree or equivalent experience preferred.
2-4 years in account management or customer success roles.
Excellent communication and relationship-building skills.
Technical understanding of software, hardware, and networks.

Mansioni

Serves as the primary point of contact and builds long-term relationships with customers.
Advocate for clients within Kastle and ensure services meet client needs; provide industry best practices.
Respond promptly to client inquiries; coordinate responses for installations, status, escalations, and renewal opportunities.
Travel to client sites for training, installation support, and quarterly check-ins.
Monitor and analyze customer usage of Kastle services.
Collaborate with cross-functional teams to ensure a superior client experience.
Aim for 95% client retention and renewal rate with revenue uplift through contract renewals.