Security Tech Customer Success Manager (Client Advocate)

Kastle Systems International, LLC; Fremont (CA); On-site; USD 75,000 - 120,000; Full time

Job summary

Kastle Systems is hiring a Customer Success Manager to serve as the primary contact for clients and ensure high levels of satisfaction with Kastle’s security solutions. The role emphasizes advocacy, responsiveness, and cross-functional collaboration to meet client needs.

The ideal candidate will build long-term relationships, understand clients’ security and facilities requirements, and contribute to renewals and incremental revenue while maintaining Kastle’s high service standards.

Qualifications

• Bachelor's degree or equivalent preferred.
• 2–4 years in Account Management or Customer Success roles.
• Ability to build and maintain client relationships.
• Professional, articulate communication with clients.
• Technical understanding of software, hardware, networks.

Responsibilities

• Serve as primary business contact for the client and ensure satisfaction across the portfolio.
• Advise clients on Kastle value proposition and align client needs with Kastle services.
• Respond promptly to client inquiries and coordinate responses for projects and escalations.
• Travel to client sites for training, installation support, and quarterly check-ins.
• Develop cross-functional relationships to deliver exceptional Kastle experiences and drive renewal revenue.

Skills

Account Management

Customer Success

Relationship Building

Negotiation

Communication

Education

Bachelor's degree

Tools

Microsoft Dynamics CRM

AX/Dynamics

Proprietary software

Job description

Kastle Systems is hiring a Customer Success Manager to serve as the primary contact for clients and ensure high levels of satisfaction with Kastle’s security solutions. The role emphasizes advocacy, responsiveness, and cross-functional collaboration to meet client needs.

The ideal candidate will build long-term relationships, understand clients’ security and facilities requirements, and contribute to renewals and incremental revenue while maintaining Kastle’s high service standards.