Customer Success Lead — Real Estate Security Tech

Kastle Systems; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Kastle Systems in Houston, TX is seeking a Customer Success Manager to serve as the primary business contact for the client portfolio, driving satisfaction and long-term relationships. You will socialize Kastle's value proposition, address client needs internally, and ensure the highest level of service across the organization.

The role emphasizes client advocacy, exceptional responsiveness, and collaboration with cross-functional teams to maintain a world-class customer experience for building

Qualifications

• Exceptional customer service and relationship management skills.
• Ability to understand client security and facilities needs and translate into actions.
• Strong communication and cross-functional collaboration abilities.

Responsibilities

• Serve as the primary point of contact and build long-term relationships with customers.
• Advocate for the client within Kastle and ensure services meet expectations; share client needs with internal teams.
• Provide utmost responsiveness to client calls and emails and coordinate responses across teams.
• Travel to client sites for training, installation support, and quarterly check-ins.
• Monitor and analyze customer usage of Kastle services.
• Collaborate with Business Development, Project Managers, Field Service, Client Services, and Kastle Operations to ensure an exceptional client experience; support other teams as a conduit to the client.

Skills

Client relationships

Advocacy for client

Responsive support

Job description

Kastle Systems in Houston, TX is seeking a Customer Success Manager to serve as the primary business contact for the client portfolio, driving satisfaction and long-term relationships. You will socialize Kastle's value proposition, address client needs internally, and ensure the highest level of service across the organization.

The role emphasizes client advocacy, exceptional responsiveness, and collaboration with cross-functional teams to maintain a world-class customer experience for building