Enterprise CSM — Hybrid, Growth & Value

Datadog; Illinois; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Onboarding excellence

Global benefits

RSUs and ESPP

Mentor program

Job summary

Datadog seeks an Enterprise Customer Success Manager to proactively drive product attachment and build strong relationships with our largest customers. You will advocate for the customer, translate goals into a Datadog value narrative, and lead onboarding with cross-functional teams to ensure ongoing value delivery.

You will engage Fortune 1000 and global brands, communicate with CTOs and VPs, and travel as needed.

Qualifications

• 3+ years in a Customer Success or Account Management role.
• Experience building executive relationships with stakeholders.
• B2B SaaS or tech industry experience.
• Willingness to travel as needed to support customer engagements.
• Fluent in written and spoken English.

Responsibilities

• Act as a strategic partner to customers, orchestrating cross-functional internal teams and engaging executive, technical, and business stakeholders to understand customer goals and translate them into a clear, deliverable Datadog value narrative.
• Proactively build and maintain executive relationships to deliver clear, outcome-driven value stories that connect Datadog technical use cases to measurable business results.
• Lead QBRs and strategic reviews as a forum to demonstrate impact, align on priorities, and define next-step initiatives.
• Analyze adoption and usage trends to quantify value delivered, extract insights from large datasets, identify gaps, and drive financially grounded commercial recommendations and strategic opportunities.
• Position Datadog as a critical observability platform that enables reliability, efficiency, and informed decision-making.
• Own and project manage the onboarding process for new customers
• Collaborate cross-functionally with AEs, SEs, TAM, Product, Support, Enablement and other technical teams to ensure consistent value delivery and messaging.

Skills

Customer Success

Account Management

Relationship management

Communication

Job description

Datadog seeks an Enterprise Customer Success Manager to proactively drive product attachment and build strong relationships with our largest customers. You will advocate for the customer, translate goals into a Datadog value narrative, and lead onboarding with cross-functional teams to ensure ongoing value delivery.

You will engage Fortune 1000 and global brands, communicate with CTOs and VPs, and travel as needed.