Customer Success Manager

Lifesight; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Lifesight is seeking a Customer Success Manager to be a trusted advisor to a portfolio of enterprise customers and help them achieve measurable business value from the Lifesight platform.

This strategic CSM role focuses on adoption, value realization, retention, and expansion. You will collaborate with Product, Marketing Science, Implementation, Data, and Sales teams to drive onboarding, ongoing engagement, and renewals.

Qualifications

• 4+ years of experience in Customer Success, Client Services, Account Management, or a related customer-facing role.
• Experience managing enterprise customer relationships.
• Experience with marketing teams, media teams, MarTech platforms, or related environments.
• Strong understanding of the digital marketing / MarTech ecosystem.
• Proven ability to manage multiple stakeholders, workstreams, and priorities.
• Experience presenting to senior and executive-level stakeholders.
• Demonstrated ability to drive adoption, engagement, retention and customer value.
• Strong communication, presentation, storytelling, and stakeholder-management skills.
• Good project-management and organizational skills.
• Comfortable with data and analytical outputs without needing to be a Data Scientist or Marketing Scientist.

Responsibilities

• Own a portfolio of enterprise customers across the lifecycle.
• Build trusted relationships with Marketing, Media, Analytics, Digital, Finance and Commercial stakeholders.
• Lead onboarding, customer success planning, QBRs, executive reviews and ongoing customer engagements.
• Drive platform adoption, engagement, customer value and long-term retention.
• Help customers understand and apply Lifesight’s platform capabilities to their marketing and business objectives.
• Translate analytical and platform outputs into clear business implications without independently building statistical models.
• Coordinate with Product, Marketing Science, Implementation and Data teams to resolve customer needs and challenges.
• Identify customer risks, adoption barriers, renewal risks and opportunities for expansion.
• Lead renewal planning and support expansion conversations with Sales where appropriate.
• Conduct customer enablement, training and workshops.
• Represent the voice of the customer internally and contribute to product and customer-experience improvements.
• Support customer advocacy initiatives such as references, case studies, webinars and testimonials.

Skills

Enterprise SaaS

Account Management

Stakeholder management

Executive communications

Onboarding & adoption

Tools

CRM

Marketing automation

MarTech platforms

Job description

Lifesight is looking for a Customer Success Manager to become a trusted advisor to a portfolio of enterprise customers and help them achieve measurable business value from the Lifesight platform.

This is a strategic Customer Success role focused on customer adoption, value realization, retention, and expansion. It is not a Marketing Science, statistical modelling, or new-business sales role.

We are looking for someone with experience managing enterprise customers, ideally within B2B SaaS, MarTech, AdTech, marketing analytics, digital media or related technology environments. Experience with Marketing Mix Modelling (MMM), incrementality, attribution, or marketing measurement is an advantage.

The ideal candidate understands the broader digital marketing ecosystem, is comfortable working with senior marketing and business stakeholders, and can translate technology and analytical outputs into clear business value.

You'll work closely with Product, Marketing Science, Implementation, Data, Data Engineering, Sales and Commercial teams to guide customers through onboarding, adoption, ongoing engagement, business reviews, renewals and expansion.

What You'll Do

• Own a portfolio of enterprise customers across the customer lifecycle.
• Build trusted relationships with Marketing, Media, Analytics, Digital, Finance and Commercial stakeholders.
• Lead onboarding, customer success planning, QBRs, executive reviews and ongoing customer engagements.
• Drive platform adoption, engagement, customer value and long-term retention.
• Help customers understand and apply Lifesight’s platform capabilities to their marketing and business objectives.
• Translate analytical and platform outputs into clear business implications without independently building statistical models.
• Coordinate with Product, Marketing Science, Implementation and Data teams to resolve customer needs and challenges.
• Identify customer risks, adoption barriers, renewal risks and opportunities for expansion.
• Lead renewal planning and support expansion conversations with Sales where appropriate.
• Conduct customer enablement, training and workshops.
• Represent the voice of the customer internally and contribute to product and customer-experience improvements.
• Support customer advocacy initiatives such as references, case studies, webinars and testimonials.

What We're Looking

• 4+ years of experience in Customer Success, Client Services, Account Management, Customer Consulting, Enterprise SaaS, or a related customer-facing role.
• Strong experience managing enterprise customer relationships.
• Experience working with marketing teams, media teams, digital agencies, MarTech platforms, or related environments.
• Strong understanding of the digital marketing / MarTech ecosystem.
• Proven ability to manage multiple stakeholders, workstreams, and priorities.
• Experience presenting to senior and executive-level stakeholders.
• Demonstrated ability to drive adoption, engagement, retention and customer value.
• Strong communication, presentation, storytelling, and stakeholder-management skills.
• Good project-management and organizational skills.
• Comfortable working with data and analytical outputs without needing to be a Data Scientist or Marketing Scientist.
• Comfortable operating in a fast-growing SaaS environment.

Nice to Have

• Exposure to marketing analytics, campaign performance, digital media, or marketing reporting.
• Experience working with Product, Implementation, Analytics, or Data teams.
• Knowledge of CRM, marketing automation, digital advertising or MarTech platforms.
• Exposure to marketing effectiveness, attribution, MMM, incrementality testing or marketing measurement.

Who Will Thrive Here

This role is suited to someone who enjoys building long-term customer relationships, solving business problems, and helping marketers derive greater value from technology.

You don't need to be a Marketing Scientist or Data Scientist. You should be comfortable with data, willing to learn Lifesight's measurement capabilities, and able to explain complex technology and analytical outputs in clear business language.

Most importantly, you should have a strong Customer Success mindset, with a focus on customer adoption, value realization, retention, and long-term growth.