Growth Customer Success Manager

Nimbleway; United States; On-site; USD 150,000 - 200,000; Full time

Job summary

Nimble is seeking a Customer Success Manager (CSM) to drive adoption, retention, and expansion across enterprise accounts. You will partner with senior stakeholders to align Nimble’s platform with business goals, balancing technical guidance with strategic influence.

The role involves coordinating with Product, Support, and Engineering to deliver sustained customer value. It’s based at our San Francisco hub, with an OTE range of $150k–$200k depending on experience and qualifications.

Qualifications

• 4+ years in SaaS customer-facing roles (CSM or AM).
• 1-2+ years supporting enterprise customers in high-growth startups.
• Experience partnering with Engineering, Data, and AI teams.
• Strong technical aptitude with web technologies and API troubleshooting.
• Excellent communication and executive presence to influence senior stakeholders.
• Ability to translate technical concepts into business value.

Responsibilities

• Own revenue growth and retention for enterprise customers.
• Build relationships with data, engineering, product, and BI teams.
• Run QBRs/EBRs and communicate ROI to executives.
• Monitor health signals and mitigate risks.
• Help build scalable documentation and enablement playbooks.
• Collaborate with Product and Engineering to influence roadmap.
• Serve as strategic advisor to maximize Nimble’s platform value.
• Maintain awareness of events, needs, risks, and value drivers.

Skills

SaaS CSM/AM

Enterprise account management

Executive communication

Stakeholder management

Cross-functional collaboration

Technical empathy

Tools

HTML/CSS

APIs

Logs & workflows

CRM software

Job description

Nimble is the company leading the AI web search category. Our products are used by leading businesses in financial services, retail, market intelligence, and coding to build best-in-class AI agents with accurate, auditable programmatic access to the web.

We've raised over $70 million from Norwest, Databricks Ventures, Target Global, Square Peg, and others to build expert-level web search for AI. Hundreds of enterprise customers already run on Nimble, and we're forming a world-class team of engineers, researchers, designers, marketers, sellers, and operational experts to achieve our mission.

Why join Nimble?

• Work on a deeply technical platform powering real-time AI and enterprise decisions
• Help define the future of Web Search Agents and live web intelligence
• Build alongside a sharp, mission-driven team that moves fast, ships often, and takes ownership

About the Role:

The Customer Success Manager (CSM) at Nimble is a key post-sales role focused on driving customer adoption, retention, and expansion across our enterprise accounts. You will serve as a trusted partner to senior stakeholders, ensuring customers achieve measurable outcomes using Nimble’s platform.

In this role, you’ll connect customer business needs with Nimble’s technical solutions, working closely with Product, Support, and Engineering to deliver long-term success. You’ll manage complex, multi-stakeholder relationships, proactively mitigate risk, and identify opportunities to grow customer value over time.

This role requires a strong blend of technical acumen, enterprise customer empathy, and commercial mindset, along with the ability to advise both technical and business leaders on how Nimble can support their data and growth objectives.

The role is 5 days a week at our SF hub

This role reports to the Director of Customer Success, and the salary may land between $150- $200k OTE, depending on qualifications and experience.

What You’ll be Doing:

• Own revenue growth and retention for a portfolio of enterprise customers, drive expansion, renewals, and advocacy while reducing churn.
• Build deep relationships with key stakeholders across data, engineering, product, and BI teams to ensure long‑term adoption and value.
• Run QBRs/EBRs with enterprise customers, communicate impact and ROI, and drive executive alignment on strategy and next steps.
• Proactively monitor customer health signals (usage, outcomes, risks) and take action to prevent issues before they escalte.
• Help build scalable documentation, automate process and customer enablement playbooks
• Work with Product and Solutions/Engineering teams to expand gaps, share customer feedback, and influence roadmap priorities.
• Serve as a strategic advisor, helping customers maximize the value of Nimble’s platform to support their business goals.
• Forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers

What You Should Have for the Role:

• 4+ years of customer-facing experience in SaaS, including post-sale roles such as Customer Success or Account Management
• 1-2+ years supporting enterprise customers, ideally in a high-growth startup environment.
• Experience partnering with technical stakeholder teams (e.g., Engineering, Data, AI) in complex enterprise environments.
• Strong technical aptitude, including familiarity with web technologies (HTML/CSS) and comfort troubleshooting via APIs, logs, and workflows.
• Fast learner with a curious, proactive mindset - able to ramp quickly on new technologies and become a domain expert.
• Excellent communication and executive presence, with the ability to influence senior and C-level stakeholders.
• Ability to translate technical concepts into clear business value for both technical and non-technical audiences.

At Nimble you’ll join a team of brilliant minds striving to solve the hard problems affecting data gathering. Although we work hard, we also play hard, and together create a vibrant community with frequent company retreats, human‑first conditions, and an energetic atmosphere.