Enterprise CSM: AI-Driven Growth & Strategy

Yext; New York (NY); On-site; USD 80,000 - 157,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Disability

401(k) retirement

Vacation & sick leave

Job summary

Yext is seeking a Customer Success Manager (CSM) to act as a strategic advisor for a portfolio of enterprise customers. You’ll drive retention, expansion, and adoption while guiding customers through AI-driven search and evolving digital marketing landscapes.

You will translate data into actionable recommendations, lead executive conversations, and collaborate with Sales and Solution Engineering to upsell where appropriate. Strong analytical and consulting skills are essential.

Qualifications

• BA/BS degree in Business, Marketing, Economics, CS, Data Analytics, or related field.
• 5+ years in a customer-facing role (CSM, consulting, sales, account management or similar).
• Experience managing customer relationships or a book of business.
• Background in digital marketing, SEO, local search, or related fields preferred.
• Strong ability to analyze performance data and present a value narrative.

Responsibilities

• Manage a portfolio of customers with focus on retention, expansion, and adoption.
• Align Yext capabilities to customer goals and measurable outcomes.
• Lead consultative conversations with customer executives.
• Guide customers through AI-driven changes in digital marketing and search.
• Translate complex topics into actionable business recommendations.

Skills

Customer success

Saas GTM

Renewals

Account management

Data analysis

AI in marketing

Strategic thinking

Consultative selling

Cross-functional collaboration

Retention focus

Education

BA/BS degree

Tools

CRM tools

Analytics dashboards

AI tools

Job description

Yext is seeking a Customer Success Manager (CSM) to act as a strategic advisor for a portfolio of enterprise customers. You’ll drive retention, expansion, and adoption while guiding customers through AI-driven search and evolving digital marketing landscapes.

You will translate data into actionable recommendations, lead executive conversations, and collaborate with Sales and Solution Engineering to upsell where appropriate. Strong analytical and consulting skills are essential.