Enterprise Growth CSM for AI Web Platform

Nimbleway; United States; On-site; USD 150,000 - 200,000; Full time

Job summary

Nimble is seeking a Customer Success Manager (CSM) to drive adoption, retention, and expansion across enterprise accounts. You will partner with senior stakeholders to align Nimble’s platform with business goals, balancing technical guidance with strategic influence.

The role involves coordinating with Product, Support, and Engineering to deliver sustained customer value. It’s based at our San Francisco hub, with an OTE range of $150k–$200k depending on experience and qualifications.

Qualifications

• 4+ years in SaaS customer-facing roles (CSM or AM).
• 1-2+ years supporting enterprise customers in high-growth startups.
• Experience partnering with Engineering, Data, and AI teams.
• Strong technical aptitude with web technologies and API troubleshooting.
• Excellent communication and executive presence to influence senior stakeholders.
• Ability to translate technical concepts into business value.

Responsibilities

• Own revenue growth and retention for enterprise customers.
• Build relationships with data, engineering, product, and BI teams.
• Run QBRs/EBRs and communicate ROI to executives.
• Monitor health signals and mitigate risks.
• Help build scalable documentation and enablement playbooks.
• Collaborate with Product and Engineering to influence roadmap.
• Serve as strategic advisor to maximize Nimble’s platform value.
• Maintain awareness of events, needs, risks, and value drivers.

Skills

SaaS CSM/AM

Enterprise account management

Executive communication

Stakeholder management

Cross-functional collaboration

Technical empathy

Tools

HTML/CSS

APIs

Logs & workflows

CRM software

Job description

Nimble is seeking a Customer Success Manager (CSM) to drive adoption, retention, and expansion across enterprise accounts. You will partner with senior stakeholders to align Nimble’s platform with business goals, balancing technical guidance with strategic influence.

The role involves coordinating with Product, Support, and Engineering to deliver sustained customer value. It’s based at our San Francisco hub, with an OTE range of $150k–$200k depending on experience and qualifications.