Strategic Enterprise CSM for AI-Driven Engineering

Vinci; Iowa; Hybrid; USD 90,000 - 135,000; Full time

Job summary

Vinci is seeking a Customer Success Manager in a hybrid role based in the United States. You will own strategic enterprise relationships from pilot deployment through ongoing adoption, working closely with Sales, Forward Deployment Engineering, Technical Solutions Engineering, and Product.

You will manage 5–10 accounts, drive value realization, coordinate enablement, and support renewal and expansion opportunities while ensuring clear communications across stakeholders.

Qualifications

• 2–5 years of customer-facing experience with direct ownership of relationships and outcomes.
• Strong project management with milestones, dependencies, risks and timelines.
• Proven ability to manage multiple ongoing customer workstreams and document decisions.
• Excellent written and verbal communication with technical and business stakeholders.
• Willingness to travel up to 30%.

Responsibilities

• Own the customer operating cadence across a portfolio of ~5–10 strategic accounts, from pilot to ongoing success.
• Serve as the operational DRI for pilots, maintaining plans, milestones and risks.
• Coordinate onboarding and enablement with engineers, product, and other experts.
• Drive product adoption and value realization through CS Plans and regular touchpoints.
• Maintain account health, identify risks early, and coordinate mitigation actions.
• Collaborate with Account Managers to support renewal readiness and expansion opportunities.
• Capture customer feedback and communicate priorities to Product and Engineering.
• Introduce product releases and facilitate deeper technical discussions when needed.

Skills

Customer relationships

Project management

Stakeholder communication

Organizational skills

Travel readiness

Education

Bachelor’s degree or equivalent

Tools

CRM software

Job description

Vinci is seeking a Customer Success Manager in a hybrid role based in the United States. You will own strategic enterprise relationships from pilot deployment through ongoing adoption, working closely with Sales, Forward Deployment Engineering, Technical Solutions Engineering, and Product.

You will manage 5–10 accounts, drive value realization, coordinate enablement, and support renewal and expansion opportunities while ensuring clear communications across stakeholders.