Enterprise Customer Success Manager - Adoption & Value

Vinci; Palo Alto (CA); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Vinci is seeking a Customer Success Manager in Palo Alto to own the customer relationship across the lifecycle, from pilot deployments to post-sale adoption and renewal readiness. You will coordinate with Sales, Forward Deployment Engineering, Product, and other teams to manage a focused portfolio of strategic accounts.

You will establish and maintain project plans, drive milestones, surface risks, and ensure clear communication from kickoff through pilot completion.

Qualifications

• 2–5 years in Customer Success or a comparable customer-facing role
• Strong project and program management skills
• Ability to manage multiple concurrent customer workstreams with organization and follow-through
• Excellent written and verbal communication, able to build trusted relationships
• Ability to learn a complex technical product and customer workflows quickly
• Willingness to travel up to 30%

Responsibilities

• Own the customer operating cadence across a portfolio of approximately 5–10 strategic enterprise accounts, from pilot deployment through post-sale adoption and ongoing success
• Serve as the operational DRI for customer pilots, maintaining project plans, milestones, dependencies, risks, action items, and stakeholder communication
• Coordinate customer onboarding and enablement with SMEs from Sales, Engineering, and Product
• Drive product adoption and value realization by maintaining CS Plans and tracking objectives
• Maintain account health, identify adoption or relationship risks early, coordinate mitigation plans
• Build strong relationships and support renewal readiness and potential expansions
• Represent the voice of the customer internally by collecting feedback and priorities
• Introduce product releases and coordinate deeper technical discussions when appropriate

Skills

Customer success

Project management

Stakeholder management

Communication

Organizational skills

Travel readiness

Education

Bachelor’s degree or equivalent

Job description

Vinci is seeking a Customer Success Manager in Palo Alto to own the customer relationship across the lifecycle, from pilot deployments to post-sale adoption and renewal readiness. You will coordinate with Sales, Forward Deployment Engineering, Product, and other teams to manage a focused portfolio of strategic accounts.

You will establish and maintain project plans, drive milestones, surface risks, and ensure clear communication from kickoff through pilot completion.