Strategic Enterprise Client Success Manager

Vivvi; New York (NY); Hybrid; USD 85,000 - 100,000; Full time

Benefits offered by this job

Stock options

Comprehensive benefits (medical,Dental

Flexible PTO

Free child care

Job summary

Vivvi seeks a Client Success Manager in New York to manage a portfolio of enterprise employer accounts from implementation to renewal. You will partner with CHROs, Benefits, and HR leaders to drive adoption, engagement, and long-term growth for Vivvi benefits.

This role requires strong relationship-building, data fluency, and executive communication. You will work from our Tribeca office three days a week and may travel for client meetings.

Qualifications

• Experience managing enterprise-level partnerships and presenting to HR/Benefits leaders.
• Strong client-service orientation with ownership
• Proven ability to build trusted client relationships across touchpoints
• Ability to work with data sets, reports, and dashboards to identify trends
• Experience renewing contracts and partnering with Sales to grow accounts
• Attention to detail and design consistency
• Excellent written and verbal communication for executive meetings
• Willingness to travel occasionally for client meetings
• Ability to work from Tribeca, NY office 3 days per week

Responsibilities

• Manage a portfolio of enterprise employer accounts through the full lifecycle.
• Lead executive business reviews with HR/Benefits leaders.
• Analyze utilization, engagement, and ROI data to advise clients on strategy.
• Coordinate client communications, presentations, and materials.
• Collaborate with Sales, Operations, Marketing, Finance, and Product.
• Support contract renewals and expansion opportunities.
• Plan and coordinate webinars and events for clients.
• Stay informed on benefits trends to advise clients.

Skills

Client relation management

Data analysis

Executive communication

Cross-functional collaboration

Tools

Salesforce

HubSpot

Google Workspace

Job description

Vivvi seeks a Client Success Manager in New York to manage a portfolio of enterprise employer accounts from implementation to renewal. You will partner with CHROs, Benefits, and HR leaders to drive adoption, engagement, and long-term growth for Vivvi benefits.

This role requires strong relationship-building, data fluency, and executive communication. You will work from our Tribeca office three days a week and may travel for client meetings.