Strategic Enterprise Client Success Manager

T-MOBILE USA, Inc.; Atlanta (GA); On-site; USD 87,000 - 157,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

Flexible spending account

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Paid parental leave

Family building benefits

Back-up care

Disability insurance

Voluntary life insurance

Tuition assistance

Job summary

T-Mobile USA, Inc. is seeking a Client Success Manager in Atlanta to enhance customer relationships and retention within Government, Strategic, and Enterprise segments.

You will oversee the entire lifecycle from onboarding to value realization and identify upsell opportunities in collaboration with Sales teams. The role requires strong cross-functional coordination across sales, engineering, support, and operations to meet contract commitments and drive client loyalty.

Qualifications

• Bachelor's Degree in Business Administration or related field (Preferred).
• Master's Degree in Business Administration or related field (Preferred).
• 4-7 years managing customer relationships in Government/Strategic/Enterprise segments (Required).
• 2-4 years coordinating with sales, engineering, support, and operations (Required).
• 2-4 years collaborating with sales to identify upsell/cross-sell opportunities (Preferred).

Responsibilities

• Customer Relationship Advocacy — be the primary post-sales contact for government/enterprise accounts and build executive relationships.
• Onboarding Product Adoption — oversee onboarding and educate customers on products and self-service tools.
• Account Health Monitoring Reviews — monitor usage, billing, NPS, and lead QBRs with executives.
• Issue Resolution Cross-Functional Coordination — own customer issues and coordinate cross-functional resolution.
• Retention Renewal Management — lead renewals and address churn drivers.
• Account Growth Upsell — identify cross-sell/upsell opportunities with Sales and Solutions Engineering.

Skills

Client relationships

Cross functional teams

Strategic thinking

Problem solving

Leadership

Analytics

Business acumen

Telecommunications knowledge

Education

Bachelor's Degree in Business Administration (Preferred)

Master's Degree in Business Administration (Preferred)

Job description

T-Mobile USA, Inc. is seeking a Client Success Manager in Atlanta to enhance customer relationships and retention within Government, Strategic, and Enterprise segments.

You will oversee the entire lifecycle from onboarding to value realization and identify upsell opportunities in collaboration with Sales teams. The role requires strong cross-functional coordination across sales, engineering, support, and operations to meet contract commitments and drive client loyalty.