Strategic Enterprise Client Success Lead (ECE SaaS)

Creative Alignments; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Healthcare

PTO

401(k) with a match

Job summary

BridgeCare in the United States is seeking an Enterprise Client Success Manager to own post-sales relationships with state and enterprise clients, driving adoption and implementation, and turning BridgeCare into the trusted system of record for ECCE programs.

You will collaborate with Product, Engineering, and Implementation teams to translate policy requirements into configuration, manage renewals, and identify expansion opportunities while travel is required.

Qualifications

• 5+ years in customer success, account management, program management, or public sector consulting.
• Background in ECE systems such as CCDF, licensing, QRIS.
• Clear, confident communication across executives, frontline users, and cross-functional teams.
• Comfortable learning and managing software configuration in a no-code environment.
• Willingness to travel for onsite meetings, steering committees, and provider engagement sessions.

Responsibilities

• Serve as the primary point of contact for client leadership, navigating procurement environments and legislative cycles to keep projects aligned and moving.
• Own renewal strategy and account health, and partner with Sales to identify expansion opportunities like new modules.
• Collaborate with Product, Engineering, and Implementation teams to translate policy requirements (CCDF, licensing, workforce competencies) into product configuration.
• Advocate for client needs within the product roadmap based on regulatory changes and federal guidance.

Skills

Customer Success

Account Management

Public Sector

B2B SaaS

ECE Familiarity

Job description

BridgeCare in the United States is seeking an Enterprise Client Success Manager to own post-sales relationships with state and enterprise clients, driving adoption and implementation, and turning BridgeCare into the trusted system of record for ECCE programs.

You will collaborate with Product, Engineering, and Implementation teams to translate policy requirements into configuration, manage renewals, and identify expansion opportunities while travel is required.