Enterprise Client Success Manager

Creative Alignments; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Healthcare

PTO

401(k) with a match

Job summary

BridgeCare in the United States is seeking an Enterprise Client Success Manager to own post-sales relationships with state and enterprise clients, driving adoption and implementation, and turning BridgeCare into the trusted system of record for ECCE programs.

You will collaborate with Product, Engineering, and Implementation teams to translate policy requirements into configuration, manage renewals, and identify expansion opportunities while travel is required.

Qualifications

• 5+ years in customer success, account management, program management, or public sector consulting.
• Background in ECE systems such as CCDF, licensing, QRIS.
• Clear, confident communication across executives, frontline users, and cross-functional teams.
• Comfortable learning and managing software configuration in a no-code environment.
• Willingness to travel for onsite meetings, steering committees, and provider engagement sessions.

Responsibilities

• Serve as the primary point of contact for client leadership, navigating procurement environments and legislative cycles to keep projects aligned and moving.
• Own renewal strategy and account health, and partner with Sales to identify expansion opportunities like new modules.
• Collaborate with Product, Engineering, and Implementation teams to translate policy requirements (CCDF, licensing, workforce competencies) into product configuration.
• Advocate for client needs within the product roadmap based on regulatory changes and federal guidance.

Skills

Customer Success

Account Management

Public Sector

B2B SaaS

ECE Familiarity

Job description

BridgeCare builds technology that expands access to affordable childcare. Join the team in this client-facing position supporting their BridgeCare modules, guiding them toward better adoption and growth.

BridgeCare

BridgeCare believes in making great technology publicly available, accessible, and easy to use. We are a small, women-led, hardworking team of technologists who make the system of childcare work. We believe every child should have access to excellent early childhood education, every person should be able to pursue purpose and enjoy family, and every provider should be valued as an educator. BridgeCare's software is a white-label data and case management system for government agencies in the Early Childhood Care and Education (ECCE) sector. We are innovative, collaborative, and autonomous, committed to creating fundamental, systemic change that makes the entire ECE system more equitable and effective.

What You Will Do

As Enterprise Client Success Manager, you'll own the post-sales relationship with our state and enterprise clients, driving adoption, guiding implementation, and turning our platform into the trusted system-of-record for their early childhood programs.

Responsibilities:

• Serve as the primary point of contact for client leadership, navigating procurement environments and legislative cycles to keep projects aligned and moving
• Own renewal strategy and account health, and partner with Sales to identify expansion opportunities like new modules
• Collaborate with Product, Engineering, and Implementation teams to translate policy requirements (CCDF, licensing, workforce competencies) into product configuration
• Advocate for client needs within the product roadmap based on regulatory changes and federal guidance

Who You Are

You bring real fluency in the early childhood education system and know how to build trust with everyone from program directors to executive sponsors. You're organized, proactive, and comfortable managing complex, cross-functional relationships in a fast-paced environment.

Qualifications:

• 5+ years in customer success, account management, program management, or public sector consulting, ideally in B2B SaaS
• Background in or deep connection to ECE systems such as CCDF, subsidy, licensing, or QRIS
• Clear, confident communication skills that flex across executives, frontline users, and cross-functional teams
• Comfortable learning and managing software configuration in a no-code environment
• Willingness to travel for onsite meetings, steering committees, and provider engagement sessions

Benefits

• Healthcare, PTO, 401(k) with a match

Business can be a powerful platform for social change, and our higher purpose is to use recruiting as a force for good to improve people's lives. BridgeCare is committed to fostering a people-first culture, one that honors diversity and welcomes people regardless of their chosen or inherent identity. As part of this, we are intentional in our efforts to improve diversity, equity, and inclusion, both internally and with our clients.