Strategic Enterprise Client Executive

Hinge Health; United States; On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Inclusive healthcare benefits

401(k) with company match

Professional learning stipends

Employee stock purchase plan (ESPP)

Job summary

Hinge Health is seeking a Client Executive to serve as the strategic architect behind our most valuable partnerships. You will manage a portfolio of Enterprise and Jumbo accounts, collaborating with Growth, Sales, Data, Marketing, Operations, Product, and Clinical teams to drive measurable outcomes for members.

The role emphasizes executive relationship management, independent problem-solving, and revenue retention through renewals and expansion opportunities.

Qualifications

• 10+ years in enterprise account management with demonstrated success managing strategic client relationships.
• Proven track record of maintaining retention rates at or above 95% in high-growth environments.
• Complex stakeholder management across multiple organizational levels including C-suite.
• Ability to turn client challenges into expansion opportunities with data-backed recommendations.
• Experience achieving 100%+ net revenue retention through renewals and expansions.

Responsibilities

• Drive exceptional client retention through proactive relationship management and strategic account planning across an Enterprise portfolio.
• Build and maintain executive relationships across client organizations, identifying decision-makers and mapping influence networks.
• Research solutions, analyze options, and present data-driven recommendations; facilitate cross-functional problem-solving without constant oversight.
• Align client interactions with business outcomes, communicating value to support renewals and expansion opportunities.

Skills

Strategic relationships

Independent problem solving

Data-driven insights

Executive stakeholder management

Job description

Hinge Health is seeking a Client Executive to serve as the strategic architect behind our most valuable partnerships. You will manage a portfolio of Enterprise and Jumbo accounts, collaborating with Growth, Sales, Data, Marketing, Operations, Product, and Clinical teams to drive measurable outcomes for members.

The role emphasizes executive relationship management, independent problem-solving, and revenue retention through renewals and expansion opportunities.