Client Executive

Hinge Health; United States; On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

401k retirement plan options with company match

Learning and development stipends

Job summary

A healthcare technology company in the United States is looking for a Client Executive to manage strategic partnerships with Enterprise and Jumbo clients. This role requires exceptional relationship management skills and the ability to navigate complex stakeholder groups. The ideal candidate will have over 10 years of experience in account management, a background in healthcare or SaaS, and a track record of achieving high retention rates. The company offers comprehensive benefits including inclusive healthcare and 401k options.

Qualifications

• 10+ years in enterprise account management managing strategic client relationships.
• Success managing strategic enterprise accounts with retention rates over 95%.
• Expertise in managing complex stakeholders including C-suite executives.

Responsibilities

• Drive client retention through proactive relationship management.
• Build meaningful client relationships across different organizational levels.
• Research solutions and recommend data-driven strategies in client challenges.

Skills

Strategic Relationship Building

Independent Problem Solving

Data-Driven Decision Making

Stakeholder Management

Job description

The Opportunity

At Hinge Health, we're transforming how millions of people access musculoskeletal care—helping them move beyond pain through AI-powered, personalized healthcare. As a Client Executive, you'll be the strategic architect behind our most valuable partnerships, managing a portfolio of complex Enterprise and Jumbo clients who trust us to deliver exceptional outcomes for their members.

This role is ideal for someone who thrives in complexity. You'll manage strategic relationships with enterprise clients, navigating multiple stakeholder groups (e.g., client, consultant, health plan, etc), competing priorities, and high-stakes conversations. Success demands independent problem-solving—when challenges arise, you'll develop and present solutions rather than simply escalating problems. You'll work across multiple cross-functional teams (Growth, Sales, Data, Marketing, Operations, Product, Clinical) to deliver outcomes, requiring strong project management skills and the ability to influence without direct authority.

The ideal candidate is energized by building executive relationships (internally and externally) and solving complex business challenges. You should be someone who naturally gravitates toward strategic thinking, enjoys high-stakes conversations, and finds fulfillment in turning client challenges into expansion opportunities.

What You'll Accomplish

Strategic Account Retention

Drive exceptional client retention through proactive relationship management, strategic account planning, and early risk identification across your assigned portfolio of strategic enterprise accounts. Build deep, multi-threaded client relationships that create sustainable competitive advantage and position Hinge Health as an indispensable strategic partner rather than a vendor.

Executive Relationship Management

Build and maintain meaningful relationships per client across different organizational levels. Identify decision-makers, map influence networks, and establish trust with C‑suite executives through strategic value conversations that demonstrate measurable business impact.

Independent Strategic Thinking

When facing client challenges, research solutions, analyze options, and present recommendations with data‑driven rationale. Facilitate cross‑functional problem‑solving and drive decisions without constant management oversight, acting as the trusted advisor clients turn to during critical moments.

Revenue Impact Focus

Understand how each client interaction connects to business outcomes (retention, expansion, competitive positioning) and articulate the specific value you're creating through relationship investments. Consistently achieve 100%+ net revenue retention through strategic renewals and expansion opportunities.

Who You Are

• A Strategic Relationship Builder: You don't just manage accounts—you architect partnerships. You naturally build trust with C‑suite executives and can navigate complex organizational hierarchies with ease.
• An Independent Problem Solver: When challenges arise, you don't elevate— you investigate, develop solutions, and present recommendations. You thrive in ambiguity and can facilitate cross‑functional alignment without formal authority.
• Resilient Under Pressure: You energize during renewal seasons and high‑stakes negotiations. Compressed timelines and competing priorities don't overwhelm you—they motivate you.
• Data‑Driven and Strategic: You translate complex data (utilization metrics, claims analyses, stakeholder feedback) into compelling executive‑level narratives that drive purchasing decisions and strategic alignment.

Basic Requirements

• 10+ years in enterprise account management with demonstrated success managing strategic client relationships. Healthcare, benefits, or SaaS experience strongly preferred.
• Proven track record of managing strategic enterprise accounts simultaneously while maintaining exceptional retention rates (95%+ in high‑growth or competitive environments).
• Complex stakeholder management expertise across multiple organizational levels, including C‑suite executives, procurement teams, and operational stakeholders.
• Strategic relationship building with ability to establish trust quickly, maintain engagement during extended renewal cycles (12+ months), and recover from at‑risk accounts. Provide specific examples of turning around challenging client situations.
• Experience achieving 100%+ net revenue retention, including managing contract negotiations, performance guarantee discussions, and pricing conversations with procurement and C‑suite stakeholders.

Preferred Requirements

• Experience navigating organizational changes (mergers, leadership transitions, budget cuts) while preserving client relationships and identifying expansion opportunities.
• Experience working with intermediaries (consultants, brokers, health plans) who influence but don't control purchasing decisions.
• Demonstrated ability to conduct competitive analyses and translate complex data (utilization data, claims analyses, stakeholder feedback) into executive‑level presentations that drive purchasing decisions.
• Startup experience valued for adaptability and ownership mindset.

What You'll Love About Us

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender‑affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options that include a 2% company match.
• Modern life stipends: Manage your own learning and development.

Culture & Engagement

Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.