Strategic Enterprise AI Account Manager

dominodatalab; United States; On-site; USD 120,000 - 170,000; Full time

Job summary

Domino Data Lab is seeking an Account Manager to own and grow relationships with strategic enterprise customers. You will manage a focused portfolio, ensuring long-term health, retention, and growth by understanding usage, value realization, and expansion opportunities across business units and stakeholders.

Work involves building executive relationships, engaging with data scientists and technical practitioners, and developing multi-year account strategies while coordinating with teams across

Qualifications

• 5+ years of experience selling complex enterprise technology solutions, including ownership and growth of existing customer relationships.
• Demonstrated success retaining and expanding large enterprise customers, including closing seven-figure software transactions.
• A track record of building multi-year account strategies and creating expansion opportunities rather than relying on existing demand.
• Experience navigating complex organizations, developing executive relationships, and expanding across multiple business units.
• Technical fluency and curiosity, with the ability to engage credibly with data scientists, engineers, and technical stakeholders, ask informed questions, and understand how technology fits into their workflows. You don't need to be an engineer, but you should be comfortable going beyond a high-level product conversation.
• Strong commercial judgment and experience leading enterprise renewals, negotiations, and expansion opportunities.
• The ability to understand customer adoption, business priorities, and outcomes and translate them into opportunities for growth.
• A disciplined approach to account planning, opportunity qualification, pipeline management, and forecasting.
• Experience coordinating cross-functional teams to deliver customer outcomes and execute account strategies.
• Strong communication skills, intellectual curiosity, and

Responsibilities

• Own the commercial performance, retention, and expansion of a focused portfolio of strategic enterprise customers.
• Develop multi-year account plans that connect customer priorities, adoption, renewal strategies, and opportunities for growth.
• Build strong relationships across technical, business, and executive leadership, establishing multiple champions and sponsors within each account.
• Engage directly with data scientists, AI/ML engineers, and technical practitioners to understand their workflows, challenges, and opportunities where Domino can deliver additional value.
• Understand how customers are using Domino, where they are realizing value, and what is required to expand adoption across the enterprise.
• Proactively identify and develop expansion opportunities across new business units, use cases, and stakeholders.
• Own renewal strategy and commercial negotiations, balancing customer outcomes with long-term account growth.
• Lead complex expansion opportunities from discovery and qualification through negotiation and close.
• Partner closely with Customer Success, Solutions Consulting, Professional Services, Product, Partnerships, Legal, and Deal Desk to coordinate customer engagement and execution.
• Maintain clear account plans, qualified pipeline, accurate forecasts, and visibility into risks and opportunities across your portfolio.
• Serve as the commercial point of accountability for your customers, ensuring Domino operates as a coordinated, strategic partner.

Job description

Domino Data Lab is seeking an Account Manager to own and grow relationships with strategic enterprise customers. You will manage a focused portfolio, ensuring long-term health, retention, and growth by understanding usage, value realization, and expansion opportunities across business units and stakeholders.

Work involves building executive relationships, engaging with data scientists and technical practitioners, and developing multi-year account strategies while coordinating with teams across