Senior Enterprise Support Specialist

Rozgoo; Denver (CO); Presencial; USD 65 000 - 90 000; Tempo integral

Resumo da oferta

Checkr is seeking an Enterprise Support Specialist who combines advanced problem-solving with a customer-centric approach. You will handle high volumes of inquiries, deliver personalized support, and quickly resolve complex issues while maintaining quality.

You’ll serve as a subject matter expert on products for a portfolio of enterprise accounts. You will proactively identify operational gaps, contribute to the knowledge base, and collaborate with Sales, Customer Success, Implementations,

Qualificações

• Experience in handling high volumes of customer inquiries.
• Ability to deliver personalized customer service.
• Strong communication and problem-solving abilities.

Responsabilidades

• Handle high volumes of customer inquiries via various channels with professionalism
• Deliver exceptional, personalized customer service
• Swiftly resolve complex issues while maintaining quality and meeting deadlines
• Serve as a Subject Matter Expert on products, features, and common issues for your customer portfolio
• Proactively identify and implement operational gaps that impact customer experience
• Contribute to team knowledge base and training materials for a specialized group of accounts
• Collaborate with cross-functional teams to resolve complex issues
• Maintain strong relationships with key stakeholders, including our Sales, Customer Success, Implementations, Shared Services, and Escalations groups to proactively identify unique customer requirements for our Enterprise and Strategic accounts
• Stay up-to-date with product knowledge and industry trends
• Meet or exceed performance metrics and quality standards

Conhecimentos

Customer service

Problem solving

Communication

Descrição da oferta de emprego

Checkr is seeking an Enterprise Support Specialist who combines advanced problem-solving with a customer-centric approach. You will handle high volumes of inquiries, deliver personalized support, and quickly resolve complex issues while maintaining quality.

You’ll serve as a subject matter expert on products for a portfolio of enterprise accounts. You will proactively identify operational gaps, contribute to the knowledge base, and collaborate with Sales, Customer Success, Implementations,