Strategic Enterprise Account Manager — Remote

Socket.dev; Louisville (KY); Remote; USD 85,000 - 115,000; Full time

Benefits offered by this job

Health, dental & vision

HSA contributions

Flexible spending accounts

Short-term disability

Disability & life coverage

401(k) match

Paid time off

Maternity & paternity leave

Remote-first / WFH

Incentive compensation

Job summary

Zipliens is seeking an Enterprise Account Manager to own strategic, high-value relationships with top law firms in the United States. You will manage complex accounts, drive retention, and lead expansion while partnering with cross-functional teams to ensure successful outcomes.

You will develop account plans, conduct regular business reviews, and monitor account health, profitability, and risk. Travel to top-tier firms will be required, and the role offers a remote-friendly, high-autonomy

Qualifications

• 5+ years in enterprise account management or strategic customer success, preferably for legal tech or professional services serving law firms.
• Bachelor's degree required; JD, paralegal, or related legal experience a plus given case complexity.
• Proven track record managing high-value relationships with executive stakeholders and delivering account plans.
• Advanced CRM proficiency (Salesforce, HubSpot) and comfort with financial and lien data.
• Strong negotiation and strategic thinking; ability to navigate ambiguity in complex cases.
• Ability to travel 20–30% to top-tier and boutique firm offices.

Responsibilities

• Serve as the senior, strategic contact for high-value accounts with firm leadership.
• Develop and maintain account plans; lead regular business reviews.
• Own renewal, retention, and expansion outcomes for assigned accounts.
• Monitor risk and profitability; collaborate with Finance on pricing/contract adjustments.
• Coordinate with Lien Resolution, Sales, Marketing, Tech, and Finance for escalations.
• Represent Zipliens at industry events and conferences engaging senior decision-makers.

Skills

Relationship management

Strategic thinking

Negotiation

Communication

Education

Bachelor's degree

JD / paralegal background a plus

Tools

Salesforce

HubSpot

Job description

Zipliens is seeking an Enterprise Account Manager to own strategic, high-value relationships with top law firms in the United States. You will manage complex accounts, drive retention, and lead expansion while partnering with cross-functional teams to ensure successful outcomes.

You will develop account plans, conduct regular business reviews, and monitor account health, profitability, and risk. Travel to top-tier firms will be required, and the role offers a remote-friendly, high-autonomy