Remote-First Account Success Manager

Zipliens; Northern (KY); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

HSA Contributions

Flexible Spending Accounts

Short-Term Disability

Long-Term Disability

Life Insurance

401(k) Match

Paid Time Off

Maternity/Paternity Leave

Remote-First

Job summary

Zipliens is seeking a dynamic Account Manager to join our Customer Success team in the United States. You will manage day-to-day relationships for a portfolio of personal injury law firms, ensuring onboarding success and ongoing engagement.

As the primary contact, you will drive adoption of Zipliens services, schedule regular check-ins, and collaborate with Sales, Marketing, and Tech teams to maximize customer outcomes.

Qualifications

• 3+ years in customer services, management, or sales in legal tech, SaaS, or personal injury industry.
• Bachelor's degree; business, law, or related field preferred.
• Proficient in CRM software (Salesforce, HubSpot) and MS Office; CRM certification is a plus.
• Strong communication and interpersonal skills, with the ability to build relationships quickly.
• Willingness to travel 10–20%.

Responsibilities

• Manage day-to-day relationship for a portfolio of personal injury law firms.
• Schedule regular value-centric customer check-ins to validate account health.
• Manage CRM workflows and sequences to support ongoing engagement at scale.
• Support customer appreciation initiatives, including office visits and gifting programs.
• Partner with Sales, Marketing, Lien Resolution, and Tech teams to ensure seamless onboarding and satisfaction.
• Attend industry events and webinars to represent the company and engage customers.

Skills

CRM proficiency

Communication skills

Organizational skills

Training presentations

Travel readiness

Interpersonal skills

Education

Bachelor's degree

Tools

Salesforce

HubSpot

Microsoft Office

Job description

Zipliens is seeking a dynamic Account Manager to join our Customer Success team in the United States. You will manage day-to-day relationships for a portfolio of personal injury law firms, ensuring onboarding success and ongoing engagement.

As the primary contact, you will drive adoption of Zipliens services, schedule regular check-ins, and collaborate with Sales, Marketing, and Tech teams to maximize customer outcomes.