Strategic Enterprise Account Director — AI & Growth

Knotch; New York (NY); Remote; USD 200,000 - 400,000; Full time

Benefits offered by this job

401(k) plan

Unlimited PTO

Medical, dental, vision insurance

Job summary

Knotch is seeking an experienced Senior Account Director to lead and grow a select portfolio of enterprise customers, including Fortune 500 accounts. You will head a cross-functional pod, drive strategic initiatives, and own the commercial relationship from renewals to expansions.

You will partner with senior leaders to align Knotch solutions with business goals, navigate large organizations, and champion AI-powered innovations across marketing and digital experiences.

Qualifications

• 8+ years of enterprise account leadership experience managing high-value relationships.
• Proven track record with Fortune 500 or large enterprise accounts and multimillion-dollar relationships.
• Commercial ownership including renewals, expansions, and revenue growth.
• Experience leading and developing teams with accountability and performance management.
• Exceptional executive presence with SVP and C-suite relationships.
• Strong business acumen linking marketing, digital experiences, and AI investments to ROI.
• Experience navigating complex enterprise environments with multiple stakeholders.
• Curiosity and enthusiasm for AI's impact on marketing and enterprise tech.
• Willingness to travel for key customer meetings and executive engagements.

Responsibilities

• Own executive relationships across a concentrated portfolio of Fortune 500 and large enterprise accounts.
• Build trusted partnerships with senior marketing, digital, content, and technology leaders including C-suite.
• Develop and execute strategic Account Plans linking customer priorities to Knotch solutions and growth.
• Lead executive conversations about digital transformation, AI, content strategy, and performance.
• Position Knotch as a strategic partner for AI-driven website and experience evolution.
• Lead a cross-functional account pod with clear priorities and accountability.
• Provide people leadership, coaching, and professional development for pod members.
• Balance strategic initiatives with customer commitments and team capacity.
• Own commercial success of each account including renewals and expansions.
• Forecast renewals, expansions, pipeline, and account risk; ensure long-term value.

Skills

Enterprise account leadership

Fortune 500 portfolio management

Commercial ownership

Team leadership

Executive presence

Strategic business acumen

Cross-functional collaboration

AI awareness in marketing/experience

Executive negotiations

Travel readiness

Tools

AI-powered tools

Job description

Knotch is seeking an experienced Senior Account Director to lead and grow a select portfolio of enterprise customers, including Fortune 500 accounts. You will head a cross-functional pod, drive strategic initiatives, and own the commercial relationship from renewals to expansions.

You will partner with senior leaders to align Knotch solutions with business goals, navigate large organizations, and champion AI-powered innovations across marketing and digital experiences.