Strategic Energy Delivery Account Manager

American Electric Power; Marion (IN); On-site; USD 63,000 - 79,000; Full time

Job summary

American Electric Power seeks an entry-level BSAM Associate to proactively manage relationships with commercial and industrial customers (100–750 kW). You will serve as the single point of contact for Energy Delivery and advise on energy products and services, aiming for top-tier customer satisfaction and effective account maintenance.

The position manages a portfolio of 300–600 accounts. Responsibilities include being the primary field contact, developing professional relationships with

Qualifications

• Two years of customer service experience in a technical environment or related field.
• Strong written and oral communication skills with professional demeanor.
• Proficiency with Microsoft Word and basic office software.

Responsibilities

• Serve as primary field point of contact for assigned customers with 24/7/365 availability.
• Develop relationships with contacts for assigned customers and plan engagement.
• Provide Energy Solution consultation based on customer needs to lower costs.
• Demonstrate understanding of distribution electrical systems and related metrics.

Skills

Customer service experience

Communication skills

Microsoft Word

Education

Bachelor’s degree in Business, Finance, Marketing, Engineering or Industrial Technology

Associate Degree in related field

High school diploma or GED

Tools

ADAM

MACSS

Microsoft Office

Job description

American Electric Power seeks an entry-level BSAM Associate to proactively manage relationships with commercial and industrial customers (100–750 kW). You will serve as the single point of contact for Energy Delivery and advise on energy products and services, aiming for top-tier customer satisfaction and effective account maintenance.

The position manages a portfolio of 300–600 accounts. Responsibilities include being the primary field contact, developing professional relationships with